Kaila Goulbourne
Lawrenceville
Summary
Dependable worker ready to provide fast, high-quality customer service to guests in any setting. Adaptable with personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Fratelli's
Danny Gomez
04.2018 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed. Assisted with day-to-day operations, working efficiently and productively with all team members. Passionate about learning and committed to continual improvement. Worked flexible hours across night, weekend, and holiday shifts. Strengthened communication skills through regular interactions with others.
Mission Trip Volunteer
First Baptist Church of Atlanta
02.2020 - 02.2020
- Collaborated with fellow volunteers on diverse projects that collectively addressed various aspects of community needs. Carried much-needed medical, food and personal supplies to communities abroad. Provided essential support to local organizations in areas such as healthcare, education, and infrastructure development. Developed lasting relationships with host families and community leaders, fostering trust and collaboration in service projects. Exceeded fundraising goals prior to departure on each mission trip through diligent planning and execution of innovative fundraising strategies.
Child Caretaker
Family
03.2019 - 12.2019
- Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities. Developed strong relationships with parents to better understand each child''s unique needs and preferences. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Provided nutritious meals and snacks for children, keeping in mind individual dietary requirements and restrictions.
Volunteer Coordinator
Sunrise Senior Living
03.2017 - 04.2018
- Enhanced patient comfort by providing attentive and compassionate care. Aided patients with mobility challenges, promoting safety and independence. Delivered high-quality care by closely following established protocols and procedures. Provided emotional support to patients and families during difficult times, building trust and rapport. Transported patients safely within the facility using appropriate equipment such as wheelchairs or lifts. Supported patients'' personal hygiene needs, ensuring dignity and cleanliness.
Customer Service Cashier
Chick Fil A
02.2017 - 04.2018
- Welcomed customers and helped determine their needs. Built relationships with customers to encourage repeat business. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Upsold additional products and services to increase revenue. Strengthened team morale and cooperation by assisting coworkers during peak hours.
Mission Trip Volunteer
First Babtist Church of Atlanta
06.2017 - 06.2017
- Cleaned up buildings, grounds and local habitats to support local people. Assisted with organizing religious activities and services. Delivered vital resources to impoverished areas by organizing food drives, clothing donations, and medical supplies distribution efforts. Learned about location culture, people and special requirements for travel.
Education
High School Diploma -
Georgia Military College
Conyers, GA08.2026
Skills
- Organization and planning
- Service prioritization
- Complaint resolution
- Documentation And Reporting
- Activity planning
- Guest Seating
- Team Collaboration
- Safety processes and procedures
- Compassionate Care
Timeline
Mission Trip Volunteer
First Baptist Church of Atlanta
02.2020 - 02.2020
Child Caretaker
Family
03.2019 - 12.2019
Fratelli's
Danny Gomez
04.2018 - Current
Mission Trip Volunteer
First Babtist Church of Atlanta
06.2017 - 06.2017
Volunteer Coordinator
Sunrise Senior Living
03.2017 - 04.2018
Customer Service Cashier
Chick Fil A
02.2017 - 04.2018
High School Diploma -
Georgia Military College
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