KAILA JETER
Atlanta,GA
Summary
Business professional with 5+ years in customer service. Interested in opportunities to demonstrate and grow client relationships, communication, customer service, project management, and team-building skills. Proficient with Microsoft Office and Salesforce software. Excel in using the intranet, email and social media platforms to enhance and support client relationships.
Demonstrated ability as an educator to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Fulton County Schools
07.2024 - 05.2025
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom discussions that promoted critical thinking and collaborative learning.
- Mentored new teachers, sharing best practices for classroom management and instructional strategies.
- Assessed student progress regularly through formative and summative assessments, adapting instruction accordingly to meet individual needs.
- Maintained accurate records of student performance, using data analysis tools to inform ongoing instructional planning and decisionmaking.
- Fostered a positive classroom environment by implementing effective behavior management strategies and promoting respect among students.
Paraprofessional
Fulton County Schools
08.2022 - 06.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play and classroom instruction.
Insurance Sales Agent
First Acceptance Insurance
02.2020 - 07.2022
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Managed over 50 outbound calls per day
Floor Attendant
American Airlines Admiral Club
10.2019 - 02.2020
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Assisted supervisor with feedback for employee performance evaluations.
- Resolved customer complaints within company policy and customer satisfaction guidelines.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction
Education
Bachelor of Science - Business Administration
Clayton State University
12.2014
Associate of Science - Business Administration
Gordon State College
05.2012
Skills
- Special Education Support
- Documentation and IEP Compliance
- Activity Oversight
- Schedule Management
- Conflict Management
- Contract Review and Analysis
- Customer Needs Assessment
- Account Management
- Customer and Account Retention
- Marketing
- Relationship Development *existing and new business
- Relationship building
- Lesson planning
- Critical thinking
Certification
- P&C License-2020
Timeline
Teacher
Fulton County Schools
07.2024 - 05.2025
Paraprofessional
Fulton County Schools
08.2022 - 06.2024
Insurance Sales Agent
First Acceptance Insurance
02.2020 - 07.2022
Floor Attendant
American Airlines Admiral Club
10.2019 - 02.2020
Associate of Science - Business Administration
Gordon State College
Bachelor of Science - Business Administration
Clayton State University
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