Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailandra Banks

Atlanta

Summary

Results-driven operations manager with expertise in team leadership, staff training, and customer relationship management. Proven ability to enhance operational efficiency and drive sales growth across multiple locations. Dynamic area manager with over 20 years of experience in operations management and employee training. Skilled in performance evaluation and conflict resolution, dedicated to fostering high-performing teams and ensuring exceptional customer service.

Overview

23
23
years of professional experience

Work History

Area Manager

SportClips Haircuts
Atlanta
01.2003 - Current
  • Oversaw daily operations across multiple locations to ensure service excellence.
  • Managed staff training programs to enhance team skills and customer satisfaction.
  • Developed performance metrics to assess employee productivity and service quality.
  • Led regular meetings to communicate goals and address team challenges effectively.
  • Evaluated financial reports to identify trends and inform operational decisions.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Resolved conflicts between employees or customers in a professional manner.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Coordinated with store managers to develop plans for improving operational efficiency.

Area Coach

SportClips Haircuts
Nashville
01.2003 - 10.2013
  • Trained and mentored team members on haircut techniques and customer service.
  • Implemented operational standards to enhance workflow efficiency across all locations.
  • Analyzed sales data to determine areas of growth or decline in the region.
  • Mentored staff members to ensure they were meeting performance expectations.
  • Collaborated with district managers to develop strategic plans for increasing sales revenue.
  • Coached staff on how to maximize customer engagement through effective communication skills.
  • Developed and implemented training programs for new employees in the area.
  • Conducted regular audits to verify compliance with company regulations and safety protocols.
  • Established policies and procedures to ensure consistent execution of brand standards across stores.
  • Actively participated in regional conferences aimed at sharing best practices among peers.

Education

Business Management And Accounting

Ivy Tech Community College
Valparaiso, IN
05-2002

Cosmetology

Don Roberts Beauty School
Valparaiso, IN
11-1992

High School Diploma -

Midland High School
Midland, MI
05-1990

Skills

  • Operations management
  • Staff training
  • Team leadership
  • Customer relationship management
  • Time management
  • Employee scheduling
  • Order management
  • Goals and performance
  • Staff training and development
  • Recruitment and hiring
  • Training and coaching
  • Sales forecasts

Timeline

Area Manager

SportClips Haircuts
01.2003 - Current

Area Coach

SportClips Haircuts
01.2003 - 10.2013

Business Management And Accounting

Ivy Tech Community College

Cosmetology

Don Roberts Beauty School

High School Diploma -

Midland High School

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Kailandra Banks