Kaimyah Reed
Macon
Summary
Detail-oriented U.S. Air Force veteran transitioning to healthcare, leveraging experience in technical support, asset management, and compliance. Skilled in managing operations, maintaining accurate records, troubleshooting issues, and supporting teams. Pursuing an Associate Degree in Radiologic Technology to enhance clinical capabilities and provide compassionate care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Management Specialist
United States Air Force
Honolulu, HI
03.2023 - 05.2026
- Led 14 technicians modernizing 2,500 assets, eliminating 3,000 vulnerabilities using patching skills, and supporting a $60 million next-generation architecture serving 12,000+ users.
- Processed 300+ asset transfers, ensuring compliance and accountability for critical enterprise resources to maintain operational integrity.
- Assisted in $2.3 million cyberspace modernization initiative, enhancing network infrastructure and operational capability to support organizational goals.
- Spearheaded Windows 11 upgrades across 20+ organizations by redistributing 200+ devices valued at $150,000, completing the mandate 3 months early.
- Assisted with a $2.3 million cyberspace modernization initiative, upgrading network infrastructure and operational capability.
- Achieved 98% reduction in audit discrepancies through enhanced tracking, inspections, and accountability procedures, strengthening asset management processes.
Information Technology Support Specialist
United States Air Force
01.2023 - 05.2026
- Provided hardware, software, network, and account troubleshooting support through Remedy and ServiceNow ticketing systems, enhancing user satisfaction.
- Delivered hardware, software, network, and account troubleshooting support using Remedy and ServiceNow ticketing systems.
- Supported Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Facilitated password resets, MFA setup, account access, and system configurations while upholding security compliance, ensuring seamless user experiences.
- Developed Standard Operating Procedures (SOPs) and delivered remote support to enhance operational continuity and efficiency.
Cashier / Courtesy Clerk
Safeway
Washington, DC
03.2020 - 11.2021
- Provided exceptional customer service, addressed customer concerns effectively, and ensured accuracy in fast-paced retail environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Remote01.2025
Associate of Applied Science - Radiologic Technology
Central Georgia Technical College
Macon, GA12.2028
Skills
- Records management
- Data Analysis
- SOP Documentation
- Customer Service
- Help Desk Support
- Network Troubleshooting
- Microsoft 365 Applications
- Windows 10/11
- Tech installation
- Calm under stress
- Time management
- Attention to Detail
- Professionalism
- Verbal communication
- Compassion & Empathy
- CPR certification
- Medical terminology
Certification
CompTIA Security+
Timeline
Asset Management Specialist
United States Air Force
03.2023 - 05.2026
Information Technology Support Specialist
United States Air Force
01.2023 - 05.2026
Cashier / Courtesy Clerk
Safeway
03.2020 - 11.2021
Associate of Arts - General Studies
University of Maryland Global Campus
Associate of Applied Science - Radiologic Technology
Central Georgia Technical College