Kaitlyn Daniel

Hogansville

Summary

Compassionate receptionist recognized for high productivity and efficient task completion. Skilled in patient care, patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.

Overview

years of professional experience

Work History

Medical Receptionist / Triage

Heart & Vascular Care of Georgia

Newnan

02.2025 - 09.2025

Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
Triaged patients - collected vital signs, verified all symptoms and medications.
Symptom based - performed EKG's on patients, checked patient's glucose and INR, when needed.
Managed practice's medical records department, referral department, and clearance department.
Managed patient check-outs by scheduling needed appointments, ultrasounds, procedures, surgeries, and sending in refills to patients pharmacy.
Scanned documents into the electronic health record system proficiently and securely.

Took leave to manage family responsibilities.

Family Bereavement & Care Leave

10.2024 - 02.2025

Office Manager

Cook & Son Plumbing

Carrollton

07.2023 - 10.2024

Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
Resolved customer inquiries and complaints with timeliness and professionalism.
Created and maintained filing systems to ensure accurate record keeping.
Cleaned and organized office, maintaining orderliness and reducing contamination.
Established relationships with external partners to facilitate business operations.
Coordinated office workflow to maximize productivity and labor resources.

Waitress

Del Rio

Franklin

06.2022 - 07.2023

Demonstrated excellent customer service skills while working in a fast-paced environment.
Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
Managed multiple tasks simultaneously while maintaining high quality standards of service.
Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.
Processed payments accurately using POS systems and handled cash transactions efficiently.
Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness.

Education

High School Diploma -

Heard County High School

Franklin, Georgia

Some College (No Degree) - Nursing Education

West Georgia Technical College

La Grange, GA

Skills

Customer service
Conflict resolution
POS transaction processing
Vital signs collection
Sanitation compliance
Office administration
Telephone etiquette
Account management

Appointment scheduling
Medical terminology
Electronic health records
Patient triage
Insurance verification
Customer relationship management
Record keeping

Timeline