Kaitlyn Lipham
Kennesaw
Summary
Dynamic customer service professional with a proven track record of effectively managing high-volume orders and elevating guest satisfaction through proactive issue resolution. Skilled in cash transaction handling, cross-functional collaboration, and upselling to drive sales growth while maintaining a welcoming and efficient customer experience. I bring a versatile skill set developed in fast-paced, team-oriented environments, and now seeking to transition into a new field. Adept in data analysis, process optimization, and strategic problem-solving, with a strong ability to plan and execute solutions. Eager to apply these transferable skills to contribute meaningfully in a new role.
Overview
2
2
years of professional experience
Work History
Customer Service & Takeout Specialist
Carrabba's Restaurant
04.2025 - Current
- Accurately process and manage high-volume takeout, curbside, and delivery orders via phone, online platforms, and in-person interactions
- Ensure timely packaging, organization, and quality control of food and beverage orders
- Deliver outstanding customer service by addressing guest needs, resolving complaints, and maintaining a friendly and professional demeanor
- Coordinate effectively with kitchen and front-of-house staff to maintain order accuracy and smooth workflow
- Handle payment transactions (cash, credit, digital) efficiently and maintain order logs
- Maintain cleanliness and organization of the to-go station in compliance with food safety standards
- Upsell menu items and promotions to increase average ticket size and enhance guest satisfaction
Front Desk Cashier
Panera Bread
08.2023 - 08.2024
- Greet customers promptly and courteously, creating a positive first impression and providing excellent customer service
- Accurately process transactions including cash, credit/debit cards, mobile payments, and gift cards
- Handle returns, exchanges, and customer inquiries in a professional and efficient manner
- Collaborate with team members to ensure smooth front-of-house operations during peak hours
- Balance cash drawer at the beginning and end of shifts; follow proper cash handling procedures
- Resolve customer concerns with patience and professionalism to ensure satisfaction and loyalty
Education
Bachelor of Science - Political Science
Kennesaw State University
Kennesaw, GA05-2028
Skills
- Client Engagement
- Strategic Issue Resolution
- Critical Analysis
- Record Management
- Prioritization & Scheduling
- Cross-Functional Collaboration
- Cash Transaction Handling
- Sales & Upselling
Timeline
Customer Service & Takeout Specialist
Carrabba's Restaurant
04.2025 - Current
Front Desk Cashier
Panera Bread
08.2023 - 08.2024
Bachelor of Science - Political Science
Kennesaw State University
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