Kaitlyn McPherson
McDonough
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
McDonough, GA
10.2023 - Current
- Enhanced team performance by implementing effective training strategies and management techniques
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Crew Member
Domino's Pizza
Conyers, GA
03.2023 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Contributed to increased sales by upselling menu items and promoting special offers
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
- Worked front counter, drive-thru, and other areas
- Worked well with teammates and accepted coaching from the management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Kept the food preparation area, equipment, and utensils clean and sanitary
- Assisted other team members to achieve goals
- Addressed guest needs, questions, or concerns to create an optimum experience onboard
- Trained new team members on procedures, customer service, and sales techniques
- Prepared products following restaurant, health, and safety standards and procedures
- Became familiar with products to answer questions and make suggestions
- Operated the cash register to ring up the final bill and process various forms of payment
- Packaged menu items into bags or trays and placed drink orders into carriers
- Accurately operated the cash register to process customer payments.
Personal Care Assistant
Direct In Home Services
Stockbridge, GA
10.2022 - 12.2022
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming
- Promoted independence with structured routines and clear communication to support clients in their daily lives
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits
- Supported clients' mental health by actively listening to concerns and offering compassionate companionship during challenging times
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Planned, prepared, and served meals and snacks according to prescribed diets
- Assisted with daily living activities, running errands, and household chores
- Remained alert to problems or health issues of clients and competently responded
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Cleaned the house, ran errands, managed laundry, and completed weekly grocery shopping
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Scheduled and accompanied clients to medical appointments
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Conferred with a supervisor to discuss patient condition and medical care
- Planned activities to encourage movement, stretching, and strength building
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Cashier
Krispy Kreme
Stockbridge, GA
07.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined the checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Promoted store promotions and incentive programs to increase overall sales revenue
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Tallied the cash drawer at the beginning and end of each work shift
- Performed cash, card, and check transactions to complete customer purchases
- Operated the cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments, and issue receipts.
Package Handler
FedEx:Ground
Ellenwood, GA
02.2022 - 06.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Reduced damage rates for packages through careful handling and adherence to safety protocols
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures
- Proved successful working within tight deadlines and a fast-paced environment
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Stored and secured packages in designated areas to prevent damage and theft
- Communicated regularly with supervisors to provide information on delays and issues with shipments
- Helped train new employees in safe practices and warehouse procedures
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
Waitress
Waffle House
Stockbridge, GA
12.2020 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed a high volume of customers during peak hours, maintaining prompt and efficient service
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Complied with all company policies regarding uniform standards, punctuality, and professionalism
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
- Reduced wait times for seating by efficiently clearing tables immediately after guests' departure
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Baker
Dunkin' Donuts
McDonough, GA
08.2020 - 10.2020
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request
- Managed daily operations of the bakery during the manager's absence, overseeing staff scheduling, order fulfillment, and overall performance
- Produced consistently high-quality baked goods for customers
- Operated and maintained bakery equipment, including ovens and mixers
- Complied with health and safety codes to protect staff and customers
- Managed customer service operations, including taking orders and resolving complaints
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Created appealing displays to showcase products in the bakery
- Operated cash registers and processed payments accurately
- Cleaned and maintained kitchen equipment and oven
- Followed food safety standards when handling ingredients
- Replenished and rotated food items, following correct food cooling and storage procedures
- Replenished bakery items in display cases
- Managed display cases to verify freshness and attractiveness of products
- Determined baking times for various items.
Education
High School Diploma -
Homeschool
GA, 3025205.2019
Skills
- Staff Leaders
- Critical thinking
- Organizational skills
- Time management
- Conflict resolution
- Customer service
- Delegation skills
- Effective communication
- Problem solving
- Employee Mentoring
- Process Improvement
- Training and Development
- Team Leadership
- Employee Coaching and Mentoring
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
Certification
CPR/ AED Certified
Servsafe Certified
Timeline
Shift Manager
Wendy's
10.2023 - Current
Crew Member
Domino's Pizza
03.2023 - 05.2023
Personal Care Assistant
Direct In Home Services
10.2022 - 12.2022
Cashier
Krispy Kreme
07.2022 - 09.2022
Package Handler
FedEx:Ground
02.2022 - 06.2022
Waitress
Waffle House
12.2020 - 02.2022
Baker
Dunkin' Donuts
08.2020 - 10.2020
High School Diploma -
Homeschool