Kaitlyn McPherson
McDonough
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
10.2023 - Current
- Enhanced team performance by implementing effective training strategies and management techniques
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Crew Member
Domino's Pizza
03.2023 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
- Ensured accurate order fulfillment with diligent attention to details while assembling meals
- Contributed to increased sales by upselling menu items and promoting special offers
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Provided exceptional customer service, addressing concerns or issues promptly and professionally
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Participated in ongoing training programs, continuously updating knowledge of company policies and procedures
- Worked front counter, drive-thru, and other areas
- Worked well with teammates and accepted coaching from the management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Kept the food preparation area, equipment, and utensils clean and sanitary
- Assisted other team members to achieve goals
- Addressed guest needs, questions, or concerns to create an optimum experience onboard
- Trained new team members on procedures, customer service, and sales techniques
- Prepared products following restaurant, health, and safety standards and procedures
- Became familiar with products to answer questions and make suggestions
- Operated the cash register to ring up the final bill and process various forms of payment
- Packaged menu items into bags or trays and placed drink orders into carriers
- Accurately operated the cash register to process customer payments.
Personal Care Assistant
Direct In Home Services
10.2022 - 12.2022
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming
- Promoted independence with structured routines and clear communication to support clients in their daily lives
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits
- Supported clients' mental health by actively listening to concerns and offering compassionate companionship during challenging times
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Planned, prepared, and served meals and snacks according to prescribed diets
- Assisted with daily living activities, running errands, and household chores
- Remained alert to problems or health issues of clients and competently responded
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Cleaned the house, ran errands, managed laundry, and completed weekly grocery shopping
- Documented residents' mental status, sleep, and eating patterns in medical record books
- Scheduled and accompanied clients to medical appointments
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Conferred with a supervisor to discuss patient condition and medical care
- Planned activities to encourage movement, stretching, and strength building
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Cashier
Krispy Kreme
07.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined the checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Promoted store promotions and incentive programs to increase overall sales revenue
- Ensured compliance with company policies and procedures while processing transactions efficiently
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty
- Greeted customers entering the store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked a flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Tallied the cash drawer at the beginning and end of each work shift
- Performed cash, card, and check transactions to complete customer purchases
- Operated the cash register to record transactions accurately and efficiently
- Handled cash with high accuracy and took care to check bills for fraud
- Used POS system to enter orders, process payments, and issue receipts.
Package Handler
FedEx:Ground
02.2022 - 06.2022
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Reduced damage rates for packages through careful handling and adherence to safety protocols
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures
- Proved successful working within tight deadlines and a fast-paced environment
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Stored and secured packages in designated areas to prevent damage and theft
- Communicated regularly with supervisors to provide information on delays and issues with shipments
- Helped train new employees in safe practices and warehouse procedures
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
Waitress
Waffle House
12.2020 - 02.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed a high volume of customers during peak hours, maintaining prompt and efficient service
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Complied with all company policies regarding uniform standards, punctuality, and professionalism
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed
- Reduced wait times for seating by efficiently clearing tables immediately after guests' departure
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Baker
Dunkin' Donuts
08.2020 - 10.2020
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request
- Managed daily operations of the bakery during the manager's absence, overseeing staff scheduling, order fulfillment, and overall performance
- Produced consistently high-quality baked goods for customers
- Operated and maintained bakery equipment, including ovens and mixers
- Complied with health and safety codes to protect staff and customers
- Managed customer service operations, including taking orders and resolving complaints
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes
- Created appealing displays to showcase products in the bakery
- Operated cash registers and processed payments accurately
- Cleaned and maintained kitchen equipment and oven
- Followed food safety standards when handling ingredients
- Replenished and rotated food items, following correct food cooling and storage procedures
- Replenished bakery items in display cases
- Managed display cases to verify freshness and attractiveness of products
- Determined baking times for various items.
Education
High School Diploma -
Homeschool
GA, 3025205.2019
Skills
- Staff Leaders
- Critical thinking
- Organizational skills
- Time management
- Conflict resolution
- Customer service
- Delegation skills
- Effective communication
- Problem solving
- Employee Mentoring
- Process Improvement
- Training and Development
- Team Leadership
- Employee Coaching and Mentoring
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
Certification
CPR/ AED Certified
Servsafe Certified
Timeline
Shift Manager
Wendy's
10.2023 - Current
Crew Member
Domino's Pizza
03.2023 - 05.2023
Personal Care Assistant
Direct In Home Services
10.2022 - 12.2022
Cashier
Krispy Kreme
07.2022 - 09.2022
Package Handler
FedEx:Ground
02.2022 - 06.2022
Waitress
Waffle House
12.2020 - 02.2022
Baker
Dunkin' Donuts
08.2020 - 10.2020
High School Diploma -
Homeschool
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