KAITLYN UPCHURCH

• Manage a team of inside sales representatives, ensuring consistent achievement of sales goals through patient call list
• Assist with RFP responses
• Account Manager for specialty and health plan clients
• Streamline internal processes to improve efficiency within the Inside Sales department and Clinical department

Health Systems Specialist

April 2017 - October 2020

• Increased territory sales in the Midwest and Northeast by building strong relationships with key clients and identifying new business opportunities.
• Attended annual conferences nationally and locally to generate leads

Sales Support Specialist

March 2016 - April 2017

• Assisted the Sales Director with special projects
• Increased sales support efficiency by streamlining processes
• Increased account retention by proactively identifying areas for improvement and recommending effective strategies.

Professional Engagement Specialist

December 2014 - March 2016

• Contributed to sales growth by enrolling patients through cold call list
• Exceeded performance metrics consistently, earning recognition as a top performer within the team

• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
• Assisted with applicant interviews to determine eligibility and fit for specific roles.
• Organized new employee orientation schedules for new hires.

• Generated sales of over $50,000 per quarter
• Provided positive first impressions to welcome existing, new, and potential customers
• Assisted customers with returns and repairs
• Built relationships with customers to encourage repeat business.