Kaitlynn Cordell
Ranger
Summary
Resourceful, meticulous accounting professional with experience in strategic problem-solving solving, customer relationship management, and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and recordkeeping.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Bookkeeper
Community Bank of Pickens County
Jasper
09.2024 - Current
- Managed daily financial transactions and maintained accurate records.
- Reconciled bank statements
- Collaborated with team members to streamline accounting procedures.
- Provided support during audits by organizing necessary documentation.
- Provided timely assistance to customers via phone and email inquiries.
- Resolved customer complaints effectively and maintained satisfaction levels.
- Escalated complex issues to management for further resolution.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
Photographer
Kaitlynn Alana Photography
Jasper
07.2023 - Current
- Captured high-quality images for various events and sessions.
- Collaborated with clients to understand their vision and preferences.
- Edited and retouched photographs using industry-standard software.
- Utilized filters, edits, and after-effects to enhance photos.
- Scouted locations and curated props for photography shoots.
- Managed social media platforms, posting engaging content to increase visibility and client engagement.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Edited and retouched photos using Adobe Photoshop and Lightroom to enhance image quality.
- Took pictures of individuals, families, and small groups in studio or on location.
- Reviewed sets of photographs to select best work.
- Uploaded digital images for editing, archiving and electronic transmission.
- Assist in planning setup of shoots including location scouting.
- Consult with clients to understand their needs and preferences for a photo shoot.
Drive-Thru Cashier
Pizza Hut
Jasper
01.2019 - 02.2020
- Processed customer orders efficiently in fast-paced drive-thru environment.
- Handled cash transactions accurately and maintained register security.
- Provided exceptional customer service to enhance guest satisfaction.
- Trained new employees on cash handling and customer interaction protocols.
- Managed inventory levels by restocking supplies as needed.
- Collaborated with kitchen staff to ensure timely order preparation.
- Maintained cleanliness and organization of the drive-thru area consistently.
- Resolved customer complaints effectively to uphold service standards.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Prepared drinks, ice cream and other special items to complete food orders.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
- Maintained knowledge of current menu items, prices, and promotions.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
Education
Pickens High School
Jasper, GASkills
- Financial reporting
- Account reconciliation
- Accounts payable processing
- Accounts receivable management
- Customer service excellence
- Attention to detail
- Innovative thinking
- Risk management
- Accounting and bookkeeping
- Data inputting
- Advanced computer skills
- Exceptional organization
- Data entry accuracy
- Team collaboration
- Time management
Timeline
Bookkeeper
Community Bank of Pickens County
09.2024 - Current
Photographer
Kaitlynn Alana Photography
07.2023 - Current
Drive-Thru Cashier
Pizza Hut
01.2019 - 02.2020
Pickens High School