Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaitryn Acklen

Marietta

Overview

5
5
years of professional experience
1
1
Certification

Work History

Wellness Coordinator

Icebox Cryotherapy
09.2024 - Current
  • Ensure ICEBOX branding and culture through consistency and continuity in all actions.
  • Create relationships with clients to further personalize their experience.
  • Promote and educate clients on company products and culture.
  • Provide and maintain the highest level of customer service.
  • Proactively attend to clients to ensure quality customer service.
  • Answer customer queries regarding services.
  • Recommend & select services and packages.
  • Maintain the cleanliness of the studio.

Lead Preschool Teacher

Otter Learning
05.2023 - 09.2024
  • Implementing Learning Beyond Paper lesson plans for two-and three-year-old students
  • Coordinating games and fun activities for students
  • Maintaining attendance and daily reports using Procare Engage
  • Communicated with parents and guardians regarding any behavioral issues or developmental concerns
  • Demonstrated the ability to effectively manage a classroom of up to 20 preschoolers while maintaining a safe and nurturing learning environment
  • Incorporated music, art, drama and movement into daily lessons in order to engage young learners
  • Developed lesson plans that were tailored to meet the individual needs of each child in order to maximize their educational potential
  • Leveraged strong communication skills when interacting with parents, staff, administration, and community partners
  • Implemented health protocols such as handwashing routines during snack time or before outdoor playtime
  • Ensured compliance with all state regulations for early childhood programs
  • Utilized positive reinforcement techniques to encourage children's social-emotional development
  • Fostered a supportive learning environment by providing individualized instruction as needed

Administrative Assistant

Endeavor Schools
07.2022 - 03.2023
  • Proficient in ChildcareCRM
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Maintained office inventory by assisting with supply orders

Cashier Team Lead

Academy Sports + Outdoors
08.2020 - 07.2022
  • Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies
  • Balanced cash drawer and performed daily audit procedures
  • Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles
  • Delivered quick, professional, and friendly check-out experience to customers
  • Handled large amounts of money and supported accuracy of financial transactions
  • Trained new cashiers on operational procedures, policies, and standards
  • Refunded customers and returned items for product issues
  • Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
  • Served as a role model for other employees by demonstrating professionalism at all times
  • Resolved customer issues promptly by communicating effectively with customers to identify needs and solutions
  • Demonstrated ability to lead and motivate a team of cashiers
  • Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns
  • Optimized cashier performance by providing feedback and coaching
  • Collaborated with management to develop and implement new strategies for improved customer service

Cabana Attendant

Six Flags White Water
06.2020 - 08.2020
  • Inspected equipment regularly to identify any damage or wear-and-tear requiring maintenance attention
  • Greeted arriving guests with a warm welcome while providing support throughout their stay
  • Performed daily cabana inspections to ensure cleanliness and safety standards were met
  • Conducted regular checks around pool area ensuring all safety protocols are followed properly
  • Responded promptly to guest requests or inquiries regarding services or products offered within the facility
  • Displayed knowledge of local attractions and recreational activities to provide guests with accurate information upon request
  • Ensured that all necessary amenities were present for guests' comfort and convenience
  • Maintained a neat and orderly environment to ensure customer satisfaction
  • Managed reservations for cabanas utilizing computerized systems accurately and efficiently
  • Utilized problem solving techniques when faced with challenging situations involving customers
  • Checked-in guests, collected fees, answered questions, and provided information about services available
  • Maintained records of transactions related to cabana rentals on a daily basis
  • Provided assistance when needed with loading and unloading supplies from storage areas into the cabanas or other locations on the property grounds as requested by management staff
  • Demonstrated effective communication skills by interacting with guests in a friendly and professional manner
  • Adhered to established policies and procedures related to cash handling and inventory management processes

Education

Esthetician -

International School of Skin, Nails, And Massage
Sandy Springs, GA
12.2024

High school diploma -

Sprayberry High School
Marietta, GA
01.2005

Skills

  • Retail Sales
  • Cash Handling
  • POS
  • Organizational Skills
  • Customer Service
  • Time Management
  • Guest Services
  • Loss Prevention
  • Computer Skills
  • Supervising Experience
  • Shift Management
  • Childcare
  • Teaching
  • Toddler Care
  • Team Collaboration
  • Resourcefulness
  • Appointment Scheduling
  • Attention to Detail
  • Administrative Support
  • Telephone Etiquette
  • Professionalism
  • Work Prioritization

Certification

CPR & First Aid, 08/01/22, 08/01/24

Timeline

Wellness Coordinator

Icebox Cryotherapy
09.2024 - Current

Lead Preschool Teacher

Otter Learning
05.2023 - 09.2024

Administrative Assistant

Endeavor Schools
07.2022 - 03.2023

Cashier Team Lead

Academy Sports + Outdoors
08.2020 - 07.2022

Cabana Attendant

Six Flags White Water
06.2020 - 08.2020

High school diploma -

Sprayberry High School

Esthetician -

International School of Skin, Nails, And Massage

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Kaitryn Acklen