Kaity Cornelio
Macon
Summary
Results-driven client service professional with extensive experience managing customer relationships, complex account portfolios, and service delivery operations across domestic and international markets. Skilled in coordinating cross-functional teams, resolving client issues, managing order-to-delivery processes, and ensuring high levels of customer satisfaction. Demonstrated success in supporting key accounts, overseeing logistics and operational workflows, and partnering with internal stakeholders to deliver timely, accurate solutions. Strong background in project coordination, process improvement, and relationship management, with a proven ability to drive operational efficiency, support business objectives, and foster long-term client partnerships. Fluent in Spanish, and recognized for exceptional communication, organizational, and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Inside Sales Support
Levata dba TradeiD
Chicago
07.2017 - Current
- Support domestic and Latin America distribution accounts by partnering closely with sales representatives and key customers.
- Process and manage purchase orders, ensuring compliance with customer-specific requirements, pricing agreements, and shipping instructions.
- Handle high-volume customer communications through multiple phone queues and shared email inboxes.
- Provide customers with order status updates, shipment tracking information, and resolution of inquiries.
- Investigate and resolve order discrepancies, complaints, cancellations, account issues, and service-related concerns.
- Coordinate with internal departments, including Sales, Operations, Warehouse, and Logistics, to ensure timely order fulfillment and customer satisfaction.
- Generate shipping labels, export documentation, and required forms for international shipments.
- Monitor open and back-ordered items to ensure prompt shipment and proactive customer communication.
- Manage all aspects of LTL freight shipments, including obtaining freight quotes, preparing shipping documentation, and coordinating with freight forwarders and courier carriers across multiple warehouse locations.
- Serve as a liaison between customers and internal teams to resolve issues efficiently and maintain positive client relationships.
- Support vendor relationship management and collaborate with suppliers to meet operational requirements.
Order Entry Clerk
Levata dba TradeiD
08.2016 - 07.2017
- Processed purchase orders for Domestic and Latin America Distribution teams with a high degree of accuracy and attention to detail.
- Entered and maintained order information within the ERP system while adhering to company policies, pricing structures, and account-specific requirements.
- Verified pricing, margins, inventory availability, and special shipping requests prior to order release.
- Coordinated inventory replenishment by initiating purchase requests when stock levels required additional procurement.
- Evaluated transit times, freight costs, and inventory locations to determine the most efficient and cost-effective shipping warehouse.
- Maintained accurate order records and ensured timely processing to support customer delivery expectations.
- Collaborated with Sales, Purchasing, and Logistics teams to resolve order issues and improve workflow efficiency.
- Managed 100+ customer orders weekly across domestic and Latin American markets.
- Maintained 98%+ order accuracy while processing high-volume purchase orders.
- Coordinated freight shipments across multiple warehouse locations, reducing delivery delays and improving customer satisfaction.
Production Assistant | NMLS #1387686
Caliber Home Loans
Coral Gables
06.2015 - 08.2016
- Supported mortgage loan origination activities by collecting, reviewing, and entering borrower information into loan processing systems.
- Assisted in managing an active loan pipeline, ensuring files progressed efficiently through the application and approval process.
- Requested, gathered, and tracked required documentation from borrowers to maintain complete and accurate loan files.
- Reviewed loan documentation for completeness, accuracy, and proper execution, including required signatures and disclosures.
- Coordinated closely with loan processors to facilitate smooth file transitions and timely loan processing.
- Communicated with borrowers, vendors, title companies, and other third parties to obtain information and resolve documentation issues.
- Maintained organized electronic and physical loan records while ensuring compliance with company and regulatory requirements.
- Performed administrative and clerical functions, including document management, data entry, scheduling, and correspondence support.
- Delivered responsive customer service by providing status updates and addressing client inquiries throughout the loan process.
Customer Relationship Manager II
Bank of America
Miami
09.2011 - 08.2014
- Managed a portfolio of delinquent mortgage loans, collaborating with loan modification and loss mitigation specialists to identify and implement effective account resolution strategies.
- Built and maintained customer relationships through inbound and outbound communications and in-person consultations.
- Educated customers on available loss mitigation options, including repayment plans, forbearance agreements, loan modifications, short sales, and foreclosure alternatives.
- Researched and analyzed customer, investor, and third-party inquiries, determining appropriate solutions in accordance with regulatory and company guidelines.
- Prepared, reviewed, and obtained required documentation to support account resolution and loan servicing activities.
- Assisted customers in navigating complex financial situations while maintaining a high level of service and professionalism.
Office Coordinator
Bank of America
Miami
09.2011 - 08.2014
- Served as the primary point of contact for customers visiting the Customer Assistance Center, delivering exceptional service and ensuring a positive customer experience.
- Assessed customer needs and directed clients to the appropriate resources and specialists.
- Managed appointment scheduling, confirmations, follow-up communications, and call handling for the office.
- Maintained daily appointment tracking and provided operational updates to management.
- Coordinated team meetings, maintained scheduling records, and supported office workflow management.
- Administered the department SharePoint site and managed document repositories to ensure information accuracy and accessibility.
- Oversaw office and event supplies, equipment inventory, logistics, and vendor coordination.
- Partnered with multiple business units to facilitate issue resolution, streamline communication, and support timely customer solutions.
Mortgage Fulfillment Specialist
Bank of America
Jacksonville
01.2009 - 08.2009
- Reviewed residential mortgage loan files for accuracy, completeness, and compliance with company policies and investor guidelines.
- Updated loan records and internal systems with detailed documentation and status notes throughout the loan lifecycle.
- Conducted follow-up with borrowers, vendors, and third parties to obtain outstanding documentation and ensure timely file completion.
- Verified borrower income, assets, credit reports, tax returns, and supporting financial documentation.
- Resolved complex title, appraisal, and subordination issues to facilitate loan approvals and closings.
- Evaluated loan decisions for accuracy and compliance with established risk management and underwriting standards.
- Assisted with fraud detection and prevention efforts by identifying discrepancies and escalating potential risks.
Specialized Sales & Fulfillment Associate
Bank of America
Jacksonville
01.2008 - 01.2009
- Opened and funded consumer banking products, including checking, savings, money market, and certificate of deposit (CD) accounts.
- Verified customer identities using third-party verification tools and credit reporting systems, including Equifax, Experian, TransUnion, and Accurint.
- Supported fraud prevention initiatives by identifying suspicious activity and ensuring compliance with account opening procedures.
- Promoted and cross-sold banking products and services, including direct deposit and balance transfer solutions.
- Developed quality assurance checklists and training materials that improved associate performance, productivity, and compliance.
- Consistently exceeded department goals for account fulfillment, quality assurance, and customer satisfaction.
- Conducted peer coaching and side-by-side observations to support employee development and performance improvement.
Senior Bilingual Collector
Bank of America
Newark
03.2007 - 01.2008
- Managed delinquent credit card accounts ranging from 30 to 150 days past due, utilizing negotiation and problem-solving skills to secure payments and resolve account issues.
- Established repayment plans, settlements, and alternative payment arrangements based on customer financial circumstances.
- Educated customers on account terms, payment options, and available assistance programs.
- Investigated and resolved billing inquiries while delivering exceptional customer service.
- Consistently met and exceeded monthly collection and revenue performance goals.
- Maintained compliance with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA).
- Leveraged bilingual communication skills to effectively assist a diverse customer base.
Education
Bachelors of Science - Business Administration, Marketing & Professional Sales
William Paterson University
Wayne, NJ05.2006
Skills
- Customer service and support
- Inside sales assistance
- Order management systems
- ERP software proficiency
- International shipping logistics
- Export documentation expertise
- Logistics coordination
- Freight management strategies
- Vendor relationship management
- Account management skills
- Problem resolution techniques
- Inventory coordination
- Cross-functional collaboration
- Salesforce CRM proficiency
- Microsoft Office suite
Languages
Spanish, Fluent
Timeline
Inside Sales Support
Levata dba TradeiD
07.2017 - Current
Order Entry Clerk
Levata dba TradeiD
08.2016 - 07.2017
Production Assistant | NMLS #1387686
Caliber Home Loans
06.2015 - 08.2016
Customer Relationship Manager II
Bank of America
09.2011 - 08.2014
Office Coordinator
Bank of America
09.2011 - 08.2014
Mortgage Fulfillment Specialist
Bank of America
01.2009 - 08.2009
Specialized Sales & Fulfillment Associate
Bank of America
01.2008 - 01.2009
Senior Bilingual Collector
Bank of America
03.2007 - 01.2008
Bachelors of Science - Business Administration, Marketing & Professional Sales
William Paterson University