KAIYA CHESTER
Douglasville
Summary
Nursing student and healthcare administrative professional looking to gain work experience by utilizing my skills and strengths in administrative support, customer service, and the healthcare field. Possessing strong customer relations skills, and resilience in fast-paced environments. Detail-oriented and decisive, demonstrating sound judgment and effective multitasking abilities. Proven ability to work independently or collaboratively to complete clerical tasks accurately and on time.
Overview
12
12
years of professional experience
Work History
Co-Owner/Proprietor
JaROSE Hair Salon
Philadelphia
09.2016 - 09.2024
- Oversaw all personnel management to enhance team performance and morale.
- Directed payroll and accounting processes to ensure accurate financial records.
- Managed inventory of hair care products, ensuring optimal stock levels.
- Maintained and updated shop-related social media and marketing campaigns for increased engagement.
Emergency Room Registrar / Patient Services Associate
PENN MEDICINE / HUP CEDAR
Philadelphia
10.2020 - 08.2022
- Greeted patients and visitors while answering phone calls with professionalism and efficiency.
- Verified and entered patient data into EPIC system, ensuring record accuracy.
- Collected and posted copayments and out-of-pocket expenses promptly for procedures.
- Communicated effectively with nursing staff to enhance patient care processes.
- Maintained a positive demeanor while directing unresolved issues to the appropriate supervisor.
- Adhered strictly to HIPAA regulations to protect patient privacy.
- Obtained insurance authorizations for tests and procedures as per physician requests.
- Responded to inquiries from patients, families, and staff, escalating concerns as needed.
Receptionist/Registrar
PAPERMILL NURSING HOME & REHABILITATION CENTER
Philadelphia
12.2019 - 06.2020
- Provided clerical assistance to nursing home staff, enhancing operational efficiency.
- Greeted patients and visitors while handling incoming phone calls with professionalism.
- Adhered to HIPAA regulations to ensure confidentiality of patient information.
- Utilized MS Office Suite for documentation and various administrative tasks.
- Operated office equipment including copiers, scanners, and fax machines.
- Managed outgoing and incoming mail distribution effectively.
- Maintained office supply inventory to support daily operations.
- Coordinated phone calls and video conferences between patients and family during COVID-19.
P-T Home Health Aide
ALWAYS BEST SENIOR SERVICES
Philadelphia
10.2015 - 02.2018
- Facilitated client mobility and hygiene through assistance with walking, washing, and home maintenance.
- Supported daily activities, including market visits and entertainment options for client engagement.
- Prepared meals consistently during scheduled shifts to ensure nutritional needs were met.
- Accompanied client to medical appointments and ensured timely medication administration each shift.
Accounting Department Intern\ Clerk
DRINKER BIDDLE & REATH LLP
Philadelphia
07.2014 - 02.2015
- Compiled and sorted source data for computer entry using MS Excel, establishing entry priorities.
- Processed customer and account source documents to ensure accurate records.
- Organized information through data sheets to enhance accessibility and usability.
- Maintained operational efficiency by adhering to policies and procedures, reporting necessary changes.
Intern/Administrative Assistant
SCHOOL DISTRICT OF PHILADELPHIA
Philadelphia
09.2012 - 07.2014
- Delivered comprehensive administrative support to Gear-Up Program office staff.
- Utilized MS Office Suite for documentation creation and clerical tasks.
- Managed central telephone system and responded to electronic inquiries via email and fax.
- Operated office equipment, including copiers, scanners, and fax machines.
- Sorted and distributed incoming mail while preparing outgoing correspondence.
- Maintained inventory of office supplies to ensure availability.
- Executed data entry tasks following established program techniques and procedures.
Education
Nursing Program - Nursing
COMMUNITY COLLEGE OF PHILA
Philadelphia, PA01.2017
Diploma -
CENTRAL HIGH SCHOOL
Philadelphia, PA01.2011
Skills
- Inventory management
- Data entry
- Customer service and support
- Patient registration
- HIPAA compliance
- Effective communication
- Time management
- Problem solving and conflict resolution
Community Service
Broad Street Run Finish Line 05/14, Central High School Manager of Centrals Varsity Girls Basketball Team 11/09 – 6/11, Central High School Member of the Society of High School Scholars, Morris Estates Recreation Center; Lead Camp Counselor 2008 – 2010
Timeline
Emergency Room Registrar / Patient Services Associate
PENN MEDICINE / HUP CEDAR
10.2020 - 08.2022
Receptionist/Registrar
PAPERMILL NURSING HOME & REHABILITATION CENTER
12.2019 - 06.2020
Co-Owner/Proprietor
JaROSE Hair Salon
09.2016 - 09.2024
P-T Home Health Aide
ALWAYS BEST SENIOR SERVICES
10.2015 - 02.2018
Accounting Department Intern\ Clerk
DRINKER BIDDLE & REATH LLP
07.2014 - 02.2015
Intern/Administrative Assistant
SCHOOL DISTRICT OF PHILADELPHIA
09.2012 - 07.2014
Nursing Program - Nursing
COMMUNITY COLLEGE OF PHILA
Diploma -
CENTRAL HIGH SCHOOL
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