Kaleb Hancock
Statham,GA
Summary
Proven track record in enhancing sales and customer satisfaction at SteelMart, leveraging expertise in sales strategy development and customer relationship building. Skilled in technical understanding and staff training, I increased sales revenue through strategic client engagement and product knowledge. Achieved notable improvements in efficiency and quality, embodying a results-driven approach with a focus on relationship building and technical acumen.
Overview
7
7
years of professional experience
Work History
Steel Salesmen
SteelMart
08.2021 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Cultivated long-lasting partnerships by consistently exceeding expectations across various industries while maintaining a professional demeanor.
- Prioritized effective time management skills in scheduling appointments, organizing tasks, and managing multiple projects simultaneously.
- Managed a diverse portfolio of accounts, tailoring communication styles for optimal relationship-building results.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
CNC Plasma /Laser Machine Programmer
SteelMart
07.2020 - Current
- Improved CNC program efficiency by optimizing tool paths and reducing cycle times.
- Provided technical support for shop floor personnel, assisting with setup procedures and addressing any issues related to CNC programs.
- Increased machine uptime by troubleshooting and resolving programming errors promptly.
- Maintained organized library of CNC programs, ensuring version control and easy access for all team members involved in the production process.
- Reduced material waste by refining cutting strategies and improving stock utilization.
- Translated work orders and blueprints into machining parameters and plans.
- Conducted comprehensive reviews of drawings, specifications, and other documentation to ensure accurate interpretation of design intent during programming process.
- Established strong working relationships with machine operators, fostering open communication lines and facilitating quick resolution of any programming-related issues.
- Mentored junior programmers, sharing knowledge of best practices and industry standards in CNC programming.
- Trained new employees on best practices in laser machine programming, fostering a skilled workforce capable of meeting company goals.
- Identified required reference points, paths and hole locations for pieces.
- Established and maintained effective communication with clients to promote accuracy of programmed components.
Press Brake / Shear Operator
SteelMart
06.2017 - 07.2020
- Improved overall product quality by conducting thorough inspections of cut materials and making necessary adjustments as needed.
- Supported cross-functional teams when needed, lending expertise as a Shear and Press Operator while also learning from others'' specialized knowledge.
- Enhanced production efficiency by maintaining and operating shearing and press equipment with precision and accuracy.
- Reduced material waste by carefully measuring and marking materials for precise cuts according to job specifications.
- Upheld strict adherence to company policies regarding safety measures, ensuring a secure working environment for all employees involved in shearing operations.
- Maximized material usage by accurately interpreting blueprints and schematics for each project.
- Contributed to a positive workplace culture through open communication, mutual respect, and active engagement in team meetings or discussions.
- Increased safety standards by performing regular equipment maintenance checks, identifying potential hazards, and addressing issues promptly.
- Maintained a clean and organized work environment, promoting efficiency and reducing the risk of accidents or injuries .
- Trained new hires in proper shear and press operation techniques, contributing to a skilled workforce.
- Collaborated with team members to ensure seamless workflow and timely completion of projects.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed company policies and OSHA requirements to maintain work safety.
- Checked completed work to identify flaws and sort items by grade.
- Used gauges, calipers, and other devices to take measurements and identify problems.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Oversaw feeding, printing, and delivery process of press machines to maintain specified levels of operation.
- Moved materials and fixtures such as punches, and dies using pallet jacks, hand carts, and forklifts.
- Provided input on process improvements during team meetings, resulting in notable enhancements to both speed and quality outcomes across various projects.
Education
Associate of Science - Biology
Barton County Community College
Junction City, KS04.2017
Skills
- Sales and marketing strategies
- Customer Relationship Building
- Sales strategy development
- Customer Retention
- Staff Training
- Technical understanding
- Lead prospecting
- Cold-calling
- Account development
- Customer Service
- Closing Techniques
- Relationship Building
References
Wayne Gabriel (Manager, Athens Branch) - (706) 255-3659
Tim Dills (Asst Plant Manager, Tucker) - (706) 870-6039
Timeline
Steel Salesmen
SteelMart
08.2021 - Current
CNC Plasma /Laser Machine Programmer
SteelMart
07.2020 - Current
Press Brake / Shear Operator
SteelMart
06.2017 - 07.2020
Associate of Science - Biology
Barton County Community College
Similar Profiles
Aidan McKeyAidan McKey
Operations Management Intern at SteelMartOperations Management Intern at SteelMart
Richard FincherRichard Fincher
Buyer/Inventory Manager at Lasercraft TechnologiesBuyer/Inventory Manager at Lasercraft Technologies
Ashlyn JoynerAshlyn Joyner
Research Assistant at University Of GeorgiaResearch Assistant at University Of Georgia