Kaleb Ramirez
Kohls Department Store
Lithia Springs
1
Language
2
years of professional experience
Customer service supervisor with experience leading front-end operations, training associates, and resolving issues quickly. Known for strong problem-solving, organization, and Advanced Excel skills.
Work History
Customer Service Supervisor
2 Months- Supervised customer service desk operations, ensuring prompt resolution of returns, exchanges, and escalated concerns.
- Trained associates on register procedures, service standards, and transaction accuracy.
- Monitored cash handling, balancing, and POS compliance to support daily store operations.
- Coordinated staffing coverage for front-end service areas during peak traffic periods.
- Resolved customer complaints with professionalism, de-escalating issues and protecting store reputation.
Operations Supervisor
11 Months- Supervised daily store operations, ensuring efficient merchandising, recovery, and backroom organization.
- Coordinated team assignments to support freight flow, replenishment, and salesfloor readiness.
- Monitored inventory accuracy and resolved stockroom discrepancies to maintain product availability.
- Trained associates on operational procedures, safety standards, and workflow expectations.
- Inspected salesfloor presentation and corrected pricing, signage, and merchandise placement issues.
Operations Associate
1 Year 1 Month- Picked, packed, and staged online orders to support timely fulfillment workflows.
- Processed merchandise shipments, verified accuracy, and routed products to sales floor or stockroom.
- Replenished shelves and maintained organized backroom inventory for efficient product retrieval.
- Operated point-of-sale systems to assist customers with purchases, returns, and exchanges.
Education
Bachelor of Business Information Systems - Cyber Security
Skills
Customer service
Advanced Excel
Microsoft Office
Conflict resolution
Time management
Microsoft Office Suite
Data analysis
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Supervisor
Kohls Department Store
08.2026 - CurrentRead More
Operations Supervisor
Kohls Department Store
09.2025 - 08.2026Read More
Operations Associate
Kohls Department Store
08.2024 - 09.2025Read More
Georgia State University
Bachelor of Business Information Systems from Cyber Security
Read More