Kaleb Simmons
Atlanta
Summary
Detail-oriented Field Service Technician experienced in installation, repair, and maintenance of diverse equipment. Improved machine functionality and client satisfaction through effective troubleshooting and independent work. Delivered timely and efficient service, minimizing downtime and enhancing overall customer experience.
Overview
16
16
years of professional experience
Work History
Field Service Tech
Culligan
Norcross
09.2022 - Current
- Executed installation and repair tasks to maintain equipment efficiency.
- Delivered customer support by resolving inquiries and issues to enhance satisfaction.
- Oversaw water and ice production and distribution processes to ensure product availability.
- Supported operations in various locations through travel to different states.
Inventory Control Specialist
CarMax
Kennesaw
08.2021 - 09.2022
- Logged and tracked deliveries and vehicle inventory to ensure accurate records
- Received and shipped vehicles to assigned drivers
- Prepared vehicles by cleaning and reconditioning them to ensure readiness for sale
- Moved cars around the site to enhance customer accessibility
QA / Master Tech
Club Car
Evans
11.2016 - 08.2021
- Provided customer support and field service for technical issues, ensuring timely resolution and customer satisfaction.
- Ensured efficient product assembly
- Production Line
- Collaborated on re-work team tasks
- Utilized problem-solving skills effectively
- Managed material handling processes
Food Services
Aramark
Atlanta
01.2015 - 01.2017
- Supervise staff and prepare food items.
- Inspect and clean food preparation areas to ensure safe food handling practices.
- Managed and trained employees in portioning, arranging, and garnishing food to enhance presentation.
AV Tech
Red Rocket Production
Marietta
01.2014 - 01.2017
- Set up lighting and sound for stage productions at CNN, stadiums, and schools, ensuring high-quality performance standards.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Procured supplies and parts to maintain hardware functionality for stage production.
- Coordinated all operational phases, fostering teamwork and communication throughout the process.
Night Auditor
Hampton Inn Emerson
Cartersville
01.2012 - 01.2014
- Gained understanding of hotel operations and marketing strategies.
- Ensured customer satisfaction through meticulous attention to detail in service.
- Enhanced guest experience and improved hotel scores through attentive service.
- Closed daily hotel business and processed reports for corporate office to ensure accurate financial tracking.
- Set computers To the next day of business making sure all rooms have a method of payment and that all accounts have a zero balance.
Front Office Lead
Extended Stay America
Atlanta
01.2010 - 01.2012
- Trained new hires to deliver exceptional customer service and maximize value for team members.
- Oversaw daily hotel operations, focusing on performance and maintaining quality standards.
- Maintained high standards of guest satisfaction and fostered positive employee relations.
- Facilitated seamless hotel operations to enhance team collaboration.
Education
Associate of Arts - Audio Engineering
SAE Institute of Technology
Atlanta, GAElectrical Engineering -
ITT Technical Institute
Atlanta, GAAugusta Technical College
Augusta, GASkills
- Field Service
- Service Technician
- Automotive Diagnostics
- Repair and installation
- Quality Assurance
- Quality Inspection
- Troubleshooting methods
- Preventative maintenance
- Equipment maintenance
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- On-Site Installation
- Customer Service
- Leadership
- Technical Support
- Software configuration
Personal Information
Authorized To Work: US
Timeline
Field Service Tech
Culligan
09.2022 - Current
Inventory Control Specialist
CarMax
08.2021 - 09.2022
QA / Master Tech
Club Car
11.2016 - 08.2021
Food Services
Aramark
01.2015 - 01.2017
AV Tech
Red Rocket Production
01.2014 - 01.2017
Night Auditor
Hampton Inn Emerson
01.2012 - 01.2014
Front Office Lead
Extended Stay America
01.2010 - 01.2012
Associate of Arts - Audio Engineering
SAE Institute of Technology
Electrical Engineering -
ITT Technical Institute
Augusta Technical College