Kaleb X Balli

• Assisted customers with inquiries using CADY's digital platforms.
• Resolved customer issues through effective communication and problem-solving skills.
• Maintained accurate records of customer interactions and feedback in CRM system.
• Collaborated with team members to enhance overall customer experience initiatives.
• Executed follow-up communications to ensure customer satisfaction post-interaction.
• Participated in training sessions to improve product knowledge and service techniques.
• Gathered customer feedback to identify trends and suggest improvements for services.
• Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
• Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
• Identified opportunities for providing additional services or products to existing customers.
• Maintained records of all interactions with customers in a database system.
• Conducted follow-up calls to ensure customer satisfaction.
• Coordinated with other departments to ensure timely resolution of customer inquiries.

• Analyzed customer's specific needs in depth to provide superior quotes, products, and services.

• Acted as a liaison between sales team and Spanish customers to ensure all business information was

relayed properly.

• Prepared and submitted purchase orders with numerous suppliers in order to fill customer's orders.

• Assisted in making monthly, quarterly, and yearly sales quotas by performing market research, executing marketing plans for assigned vendors, cold-calling potential new clients, and generating qualified sales opportunities.

• Created and implemented targeted Spanish email campaigns by assembling and analyzing customer's

needs, represented vendors, previous sales, and sales forecasts.

• Notified Spanish customers of upcoming vendor promotions and explained each promotion in detail.

• Formulated and completed weekly and monthly reports of accounts receivables and maintained information in order to properly assess customer's needs.

• Responsible for recruiting, orienting, and supervising warehouse personnel and encouraged the

essence and value of teamwork, boosted staff development by building and motivating the team, and

evaluated productivity.

• Maintained and established relationships with customers in the aerospace, chemical processing, medical, oil and gas, power generation, and thermal processing markets.

• Remained current on market/industry products, specifications, and laws pertaining to nickel, duplex

stainless-steel, stainless steel, titanium, and cobalt.

• Wrote and developed Sales SOP in Spanish.

• Singlehandedly evolved four accounts from $0 to $100k+ and assisted multiple outside salespersons

with establishing 8 new, consistent revenue-producing accounts within the past year.

• Analyzed customer's specific needs in depth to provide superior quotes, products, and services.

• Acted as a liaison between outside sales team and Spanish/English customers to ensure products, pricing,

and specifications are properly provided in order to win orders.

• Supplied product and delivery information to customers after gathering required information from freight carriers, shipping department, outside sales, etc.

• Resolved customer disputes by researching discrepancies, gathering information and documents, involving management if needed, and ensured that the dispute was resolved.

• Worked with the sales team to meet monthly and yearly sales quotas set by the company by executing

sales plans for existing and potential customers, utilizing Salesforce to keep us all informed each step

of the way.

• Instituted setting up accounts for new customers Spanish and establishing lines of credit with the accounting department.