Kalecia Lewis
Augusta
Overview
8
8
years of professional experience
Work History
Consultant
Progressive Casualty Insurance
10.2023 - 04.2024
- Assisted policy holders with billing inquiries
- Addressed rate increases and explained changes to policy holders
- Conducted policy reviews and recommended adjustments to coverages
- Processed payments and issued refunds in a timely manner
- Handled policy cancellations efficiently
- Provided exceptional customer service to policy holders
Customer Service Representative
CVS CAREMARK
05.2022 - 10.2023
- I was responsible for assisting members with prescription refills, billing questions, account updates, prescription transfers, and answering any questions about their prescription benefit plan
Claims Specialist
Bank of America
02.2021 - 05.2022
- I was responsible for processing fraud claims, identity verification, and answering questions about unauthorized transactions
Psychiatric Technician
Sinkfield Personal Care Home
08.2016 - 11.2021
Technical Support Representative
TTEC
03.2020 - 12.2020
- I was responsible for assisting customers troubleshoot their wifi, cable and phones
Enrollment Specialist
TELEPERFORMANCE USA
05.2016 - 08.2019
- I was responsible for enrolling members into Medicaid/Medicare and processing billing requests
Education
High School - undefined
Harlem High School
Harlem, GA05.2016
Skills
- Customer service, Computer skills, Communication skills, Microsoft outlook, Analysis skills, Sales, Negotiation, Organizational skills, Typing, Computer literacy, Time management, Supervising experience
- Clinical documentation
- Developmental disabilities support
- Incident reporting
- De-escalation techniques
- Vital signs documentation
- Behavioral management
- Emergency response
- Patient assessment
- Treatment management
- Behavior monitoring
- Direct patient care
- Patient rapport
Timeline
Consultant
Progressive Casualty Insurance
10.2023 - 04.2024
Customer Service Representative
CVS CAREMARK
05.2022 - 10.2023
Claims Specialist
Bank of America
02.2021 - 05.2022
Technical Support Representative
TTEC
03.2020 - 12.2020
Psychiatric Technician
Sinkfield Personal Care Home
08.2016 - 11.2021
Enrollment Specialist
TELEPERFORMANCE USA
05.2016 - 08.2019
High School - undefined
Harlem High School