Overview
Work History
Education
Skills
Timeline
Generic

Kalecia Lewis

Augusta

Overview

8
8
years of professional experience

Work History

Consultant

Progressive Casualty Insurance
Augusta, GA
10.2023 - 04.2024
  • Assisted policy holders with billing inquiries
  • Addressed rate increases and explained changes to policy holders
  • Conducted policy reviews and recommended adjustments to coverages
  • Processed payments and issued refunds in a timely manner
  • Handled policy cancellations efficiently
  • Provided exceptional customer service to policy holders

Customer Service Representative

CVS CAREMARK
Augusta, GA
05.2022 - 10.2023
  • I was responsible for assisting members with prescription refills, billing questions, account updates, prescription transfers, and answering any questions about their prescription benefit plan

Claims Specialist

Bank of America
Augusta, GA
02.2021 - 05.2022
  • I was responsible for processing fraud claims, identity verification, and answering questions about unauthorized transactions

Psychiatric Technician

Sinkfield Personal Care Home
Augusta, Ga
08.2016 - 11.2021

Technical Support Representative

TTEC
Augusta, GA
03.2020 - 12.2020
  • I was responsible for assisting customers troubleshoot their wifi, cable and phones

Enrollment Specialist

TELEPERFORMANCE USA
Augusta, GA
05.2016 - 08.2019
  • I was responsible for enrolling members into Medicaid/Medicare and processing billing requests

Education

High School - undefined

Harlem High School
Harlem, GA
05.2016

Skills

  • Customer service, Computer skills, Communication skills, Microsoft outlook, Analysis skills, Sales, Negotiation, Organizational skills, Typing, Computer literacy, Time management, Supervising experience
  • Clinical documentation
  • Developmental disabilities support
  • Incident reporting
  • De-escalation techniques
  • Vital signs documentation
  • Behavioral management
  • Emergency response
  • Patient assessment
  • Treatment management
  • Behavior monitoring
  • Direct patient care
  • Patient rapport

Timeline

Consultant

Progressive Casualty Insurance
10.2023 - 04.2024

Customer Service Representative

CVS CAREMARK
05.2022 - 10.2023

Claims Specialist

Bank of America
02.2021 - 05.2022

Technical Support Representative

TTEC
03.2020 - 12.2020

Psychiatric Technician

Sinkfield Personal Care Home
08.2016 - 11.2021

Enrollment Specialist

TELEPERFORMANCE USA
05.2016 - 08.2019

High School - undefined

Harlem High School
Kalecia Lewis