Kaleena Redmond
Atlanta
Summary
Dynamic and detail-oriented professional with a proven track record at The Home Depot, excelling in training and problem resolution. Recognized for enhancing inventory accuracy and customer satisfaction through effective communication and critical thinking. Adept at multitasking and organization, consistently achieving high performance in fast-paced environments.
Overview
13
13
years of professional experience
Work History
ICQA Warehouse Associate
The Home Depot Distribution Center
06.2025 - Current
- Improved inventory accuracy through regular cycle counts and audits.
- Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
- Collaborated with other departments to optimize supply chain efficiencies.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
General Warehouse Associate
The Home Depot Distribution Center
02.2024 - 06.2025
- Operated RF scanners to track merchandise and verify contents of containers.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Maintained clean work areas by disposing of waste materials properly and organizing storage spaces as needed.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
General Office Associate
The Home Depot Distribution Center
07.2021 - 02.2024
- Achieved higher daily productivity through effective time management.
- Handled inquiries from callers requesting information.
- Facilitated smooth communication between various departments, resolving conflicts efficiently and promoting a collaborative work environment.
- Conducted thorough research as needed which contributed significantly towards successful project outcomes.
- Recorded and organized messages for effective communication within the office.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
Credit Specialist
Bank of America
11.2020 - 07.2021
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Service Desk Lead
The Home Depot Distribution Center
02.2020 - 07.2021
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
- Optimized resource allocation by analyzing workload distribution data, ensuring balanced assignments across the team.
- Provided ongoing training opportunities for team members to develop their skills and stay current with changing technologies.
- Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
Customer Service Desk Associate
The Home Depot
10.2012 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Resolved customer issues effectively, leading to favorable resolutions.
- Consistently maintained high customer satisfaction levels through prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Educated new associates on company policies and procedures, cultivating a positive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
Customer Service Representative II
FIS
10.2018 - 12.2019
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Psychology
University of South Florida
Saint Petersburg Florida Psychology
Georgia State University
Atlanta, GABiology
Chattahoochee Technical College
Marietta, GAH.S. DIploma -
Campbell High School
Smyrna, GA05.2002
Skills
- Training
- Problem-Solving
- Detail Oriented
- Self-motivated and disciplined
- Time management
- Multitasking and organization
- Active listening
- Critical thinking
- Problem resolution
- Complaint resolution
Timeline
ICQA Warehouse Associate
The Home Depot Distribution Center
06.2025 - Current
General Warehouse Associate
The Home Depot Distribution Center
02.2024 - 06.2025
General Office Associate
The Home Depot Distribution Center
07.2021 - 02.2024
Credit Specialist
Bank of America
11.2020 - 07.2021
Service Desk Lead
The Home Depot Distribution Center
02.2020 - 07.2021
Customer Service Representative II
FIS
10.2018 - 12.2019
Customer Service Desk Associate
The Home Depot
10.2012 - 07.2021
Psychology
University of South Florida
Psychology
Georgia State University
Biology
Chattahoochee Technical College
H.S. DIploma -
Campbell High School
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