Kaleigh Henricks
Grovetown
Summary
Hardworking and versatile professional offering many years of leadership expertise in various industries. She possesses a unique blend of creativity, strategic thinking, and charismatic leadership that sets her apart from the rest. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Experience stepping into roles and quickly making positive changes to drive company success. Recognized for exemplary customer service and team collaboration.
Overview
14
14
years of professional experience
Work History
Property Manager
TPK Management
08.2024 - Current
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Property Manager
Sandhurst Apartment Management
08.2023 - 06.2024
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance
- Prepared detailed monthly reports for property owners outlining occupancy rates and financial performance.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Exercised direct supervision over property staff.
- Developed and maintained strong working relationships with owners and tenants.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Assistant Property Manager
Sandhurst Apartment Management
02.2023 - 08.2023
- Maintained accurate files for rent payments, delinquency reports and move-in and move-out inspections
- Conducted market research to determine competitive rental rates for properties
- Led property tours to showcase benefits, overcome objections and build connections
- Facilitated lease renewals and negotiations with tenants
- Conducted regular property inspections to ensure maintenance and safety standards were met.
- Initiated eviction proceedings when necessary according to state law guidelines.
Leasing Consultant
Sandhurst Apartment Management
08.2020 - 02.2023
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted tours of available apartments, highlighting features and amenities.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
General Manager
Your Pie
09.2017 - 06.2019
- Led teams by example to deliver exceptional standard of work
- Ran shifts effectively to promote quality products and guest service
- Managed budgets and financial performance, monitoring revenue and expenses closely.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
Bojangles
01.2011 - 07.2017
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured that all necessary certifications were obtained by employees prior to working in the restaurant environment.
- Conducted performance reviews with all restaurant employees to identify areas of improvement.
Education
Associate of Applied Science - Nursing
Georgia Military College
Martinez, GASkills
- Leadership skills
- Customer service-focused
- Oral and written communication skills
- Financial budgeting and reporting
- Decision-Making
- Operations Management
- Adaptability and Flexibility
- Expense Control
- Goal-Oriented
- Self Motivation
- Customer Relationship Management
- Quality assurance and control
- Staff Training and Development
- Scheduling abilities
- Conflict resolution techniques
- Labor and food cost control
Timeline
Property Manager
TPK Management
08.2024 - Current
Property Manager
Sandhurst Apartment Management
08.2023 - 06.2024
Assistant Property Manager
Sandhurst Apartment Management
02.2023 - 08.2023
Leasing Consultant
Sandhurst Apartment Management
08.2020 - 02.2023
General Manager
Your Pie
09.2017 - 06.2019
General Manager
Bojangles
01.2011 - 07.2017
Associate of Applied Science - Nursing
Georgia Military College
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