Kalen Brinson
Union City
Summary
Dynamic and results-oriented professional with extensive experience in security and safety management, notably with Unifi Service. Excelled in customer service and problem-solving, ensuring secure environments and efficient incident resolution. Demonstrated document verification and team collaboration expertise, contributing to enhanced security protocols and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Airport Security Screener
Unifi service
Atlanta
04.2024 - Current
- Operated security equipment for screenings using hand wands and X-ray machines.
- Resolved customer complaints professionally according to established protocol.
- Adhered strictly to safety protocols while working in high traffic areas at the airport.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Safety Specialist
Amazon
Atlanta
06.2023 - 12.2023
- Monitored employee work areas for unsafe conditions or practices and took appropriate corrective action when necessary.
- Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Front Gate Security Officer
Unifi Service
Atlanta
08.2022 - 06.2023
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Provided friendly and professional assistance to employees, visitors and customers.
- I helped guests with directions, or other questions about the property and its facilities.
- Filled out incident reports detailing any security violations that occurred while on duty.
Education
High School Diploma -
Penn Foster High School
Scranton, PA03-2023
Skills
- Customer service
- Communication skills
- Team collaboration
- Document verification
- Access control
- Customer relations skills
- Report development
- Customer service and assistance
- Problem-solving
- Written communication
Timeline
Airport Security Screener
Unifi service
04.2024 - Current
Safety Specialist
Amazon
06.2023 - 12.2023
Front Gate Security Officer
Unifi Service
08.2022 - 06.2023
High School Diploma -
Penn Foster High School
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