Kaleria Glass
Americus
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Hampton Inn By Hilton
Americus
04.2024 - Current
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Updated daily log book with information about visitors entering the premises.
Customer Service Representative
Teleperformance
Augusta
06.2024 - 01.2025
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
TLC
Americus
04.2021 - 10.2023
- Implemented innovative methods for streamlining the customer service process.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working in other departments
Education
Marketing Management
South Georgia Technical College
Americus, GA 02.2024 - 09.2025
Skills
- Customer service
- Data analysis
- Marketing strategies
- Communication skills
- Problem resolution
- Time management
- Expense reporting
- Documentation and reporting
Affiliations
- I strive to maintain a well-rounded lifestyle by balancing my professional and personal interests. In my career, I stay focused and committed, always looking to improve my skills and contribute meaningfully to my team. Outside of work, I prioritize physical health by staying active—whether that’s going to the gym, hiking, or playing sports.
Timeline
Customer Service Representative
Teleperformance
06.2024 - 01.2025
Receptionist
Hampton Inn By Hilton
04.2024 - Current
Marketing Management
South Georgia Technical College
02.2024 - 09.2025
Customer Service Representative
TLC
04.2021 - 10.2023