Kaleyah Rachel
Atlanta
Summary
Customer-focused Maitre D' with 2.5 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
7
7
years of professional experience
Work History
Maitre D'
Maggiano's Little Italy
02.2024 - Current
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Swim Instructor
Aqua-Tots Swim School WestSide Village
08.2023 - Current
- Keeping the area inside and around the pool clean
- Teaching 3 month old-12 year olds children how to swim independently
- Update parents on their child's progress
- Singing songs to get kids excited about swimming
- Maintaining a shared database of all the swimmers progress and preferences
Front of House Team Member
Figo Pasta Upper West Side/Buckhead
05.2022 - 08.2023
- Open restaurant
- Keep restaurant clean and presentable for customers
- Identify and correctly pack food for customers
- Assist all customers with any questions or concerns about the restaurant and all of its dishes
- Provide a welcoming and friendly atmosphere
Operations Manager
Hero Inventory Management
05.2018 - 08.2021
- Ensure that freight for Chrysler, Dodge, Jeep, and Ram is moved to its desired location in a timely manner.
- Manage about 60 drivers and 35 trucks while keeping up with miles, accounting, and usage of each driver on a day-to-day basis.
- Recruit new truckers to ship freight from one dealership to the next
- Train new employees on our day-to-day operations
Education
High School -
North Atlanta High School
Atlanta, GA05.2021
Bachelor of Arts - Fashion Design/ Merchandising Major
Clark Atlanta University
Atlanta, GA05-2026
Skills
- Customer Service
- Customer Satisfaction
- Teambuilding & Training
- Exceptional communication
- Team management
- Guest relations
- Retail
- Retail Operations
- Swim Instruction
- Animal care
- Child care
Timeline
Maitre D'
Maggiano's Little Italy
02.2024 - Current
Swim Instructor
Aqua-Tots Swim School WestSide Village
08.2023 - Current
Front of House Team Member
Figo Pasta Upper West Side/Buckhead
05.2022 - 08.2023
Operations Manager
Hero Inventory Management
05.2018 - 08.2021
High School -
North Atlanta High School
Bachelor of Arts - Fashion Design/ Merchandising Major
Clark Atlanta University
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