Kali Morrow
Douglasville
Summary
Outgoing and personable customer service professional seeking a hookah server position.. Experienced in fast-paced settings, guest interaction, and team leadership. Known for creating welcoming, social atmospheres while maintaining efficiency, organization, and excellent service.
Overview
8
8
years of professional experience
4042
4042
years of post-secondary education
Work History
Full Time Merchandiser
Frito-Lay
Atlanta
06.2023 - Current
- Built strong relationships with store managers and customers, creating a positive and professional experience
- Maintained visually appealing product displays that attracted customer attention and increased sales
- Worked independently in fast-paced environments while managing multiple responsibilities
- Provided excellent customer service by addressing questions and resolving concerns quickly
- Demonstrated strong product knowledge and persuasive communication skills
Fulfillment Specialist
Sam's Club
Hiram
08.2022 - 06.2023
- Delivered efficient and friendly service to members picking up orders
- Managed multiple orders at once while maintaining accuracy and speed
- Communicated clearly with customers to ensure satisfaction and smooth service
- Thrived in a high-volume, fast-paced environment
Shift Leader/Manager
Chicken Salad Chick
Marietta
08.2021 - 05.2022
- Led shifts by assigning tasks, training staff, and ensuring smooth operations
- Handled customer concerns professionally and resolved issues quickly
- Managed cash drawers and daily deposits with accuracy
- Maintained a clean, organized, and welcoming environment for guests
- Set the tone for positive customer interactions and team performance
Retail Sales Associate
Cracker Barrel
Lithia Springs
09.2019 - 08.2021
- Delivered excellent customer service in a busy retail and hospitality environment
- Assisted customers with purchases and product recommendations
- Maintained store presentation and merchandising displays
- Operated POS systems and handled transactions efficiently
Team Member/Cashier
Smoothie King
Douglasville
06.2018 - 08.2019
- Greeted customers and created a friendly, welcoming environment
- Prepared orders quickly while maintaining quality and accuracy
- Handled cash and card transactions
- Worked efficiently during high-traffic hours
Education
College in Diagnostic sonography medicine -
Georgia Northwestern Technical College
Rome, GA 08.2025 - 03.2026
Bachelor of Science - Kinesiology
Jacksonville State University
Jacksonville, ALHigh school or equivalent -
Chapel Hill High School
Douglasville, GASkills
- Guest Experience & Customer Engagement
- Fast-Paced Multitasking
- Cash Handling & POS Systems
- Upselling & Product Knowledge
- Conflict Resolution
- Team Leadership & Training
- Cleanliness & Presentation
- Strong Communication & Social Energy
Objective
I’m a very outgoing and personable individual who enjoys working in social, fast-paced environments. I bring strong customer service skills, the ability to multitask, and a natural ability to connect with people. I’m eager to learn quickly and create a great experience for every guest. I bring strong customer service experience, leadership skills, and a very outgoing personality that fits perfectly in a lounge environment. I’m great at connecting with people, staying organized during busy shifts, and creating a fun, welcoming atmosphere. I’m also a fast learner and excited to grow in a hookah lounge setting
Timeline
College in Diagnostic sonography medicine -
Georgia Northwestern Technical College
08.2025 - 03.2026
Full Time Merchandiser
Frito-Lay
06.2023 - Current
Fulfillment Specialist
Sam's Club
08.2022 - 06.2023
Shift Leader/Manager
Chicken Salad Chick
08.2021 - 05.2022
Retail Sales Associate
Cracker Barrel
09.2019 - 08.2021
Team Member/Cashier
Smoothie King
06.2018 - 08.2019
Bachelor of Science - Kinesiology
Jacksonville State University
High school or equivalent -
Chapel Hill High School