Kalia Peters

• Educated patients on insurance benefits and coverage options, enhancing understanding of services available.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Managed high-volume calls while maintaining professionalism and patience.

specialized in message taking , live call transferring , appointment setting and emergency dispatch .

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Specialized in message taking , live call transferring , appointment setting and emergency dispatch .
• Maintained a thorough knowledge of products and services to provide accurate information to customers.
• Responded proactively and positively to rapid change.

• Handled customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
• Documented call details accurately, contributing to knowledge base for future reference and training purposes.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Exhibited high energy and professionalism when dealing with clients and staff.