Kaliah Ladler
Lithonia
Summary
Resourceful and detail-oriented Administrative Specialist with 7+ years of experience supporting healthcare operations, training teams, and improving process efficiency. Proven ability to coordinate cross-functional stakeholders, manage budgets, and resolve operational challenges in high-volume environments. Strong communicator with expertise in compliance, scheduling, and delivering exceptional service. Eager to leverage collaborative problem-solving skills in a fast-paced, mission-driven team.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Advanced Medical Assistant
Atlanta Veterans Affairs Hospital
02.2023 - Current
- -Ensured accuracy of patient and financial records by verifying data, maintaining compliance with HIPAA and VA standards.
- -Coordinated scheduling and travel arrangements in strict compliance with federal regulations, ensuring error-free reporting and reconciliation.
- -Implemented process improvements that streamlined coordination, resulting in more efficient operations and reduced errors.
- -Trained and onboarded new employees, reinforcing compliance, record-keeping accuracy, and policy adherence.
- -Identified and resolved operational discrepancies, ensuring continuity and compliance with organizational standards.
Medical Service Representative
Kaiser Permanente
04.2021 - 02.2023
- -Monitored and tracked expenditures, ensuring accuracy, compliance with policies, and accountability within department budgets.
- -Prepared detailed reports for upper management to support data-driven decisions and financial transparency.
- -Verified insurance data and updated records, ensuring integrity and accuracy of financial/medical databases.
- -Coordinated schedules and documentation to minimize conflicts and discrepancies.
Personal Trainer
Lifetime Fitness
02.2020 - 04.2021
- Designed and implemented over 150 customized fitness and nutrition programs, helping clients achieve weight loss, muscle gain, and improved overall health.
- Increased personal training sales by 20% month-over-month, consistently exceeding revenue targets.
- Conducted more than 100 fitness consultations, including pre-participation screening and medical history reviews, with an 85% client conversion rate.
- Helped clients achieve measurable results, such as an average of 10-15 pounds of weight loss or 5% body fat reduction within 3 months.
Substitute Teacher
Gwinnett County Public Schools
08.2017 - 02.2020
- Provided administrative support to faculty and staff, assisting in appointment scheduling, document preparation, and clerical duties.
- Managed student care, ensuring compliance with academic requirements for K-12 students.
- Assisted faculty with the daily operations of classrooms and school activities.
- Collaborated with parents, faculty, and stakeholders to address issues and provide support.
- Maintained awareness of educational regulations and ensured adherence to district policies.
Event Ambassador
Atlanta Braves Major League
11.2016 - 04.2018
- Performed daily financial audits, balancing accounts, and reconciling cash deposits to ensure 100% accuracy in revenue reporting.
- -Managed event operations with a focus on compliance, financial accountability, and reporting accuracy.
- -Delivered high-quality customer service while resolving issues, ensuring guest satisfaction and operational continuity.
Marketing & Ticket Membership Sales Operations
Georgia State University
01.2015 - 02.2017
- -Oversaw and reconciled a $2M annual budget, ensuring fiscal accountability and compliance with reporting standards.
- -Analyzed financial and sales data to identify trends, discrepancies, and opportunities for improved revenue management.
- -Resolved customer billing and account discrepancies, improving accuracy and client trust.
Education
Masters of Exercise Science - Nutrition and Wellness
Liberty University
Bachelor of Arts and Sciences - Sociology
Georgia State University
Skills
- - Financial Accuracy & Reconciliation: Experienced in auditing daily transactions, verifying records, and reconciling accounts
- - Compliance & Regulations: Skilled at ensuring adherence to organizational, federal, and privacy standards
- Data accuracy management
- Financial problem-solving skills
- Guest relations management
Timeline
Advanced Medical Assistant
Atlanta Veterans Affairs Hospital
02.2023 - Current
Medical Service Representative
Kaiser Permanente
04.2021 - 02.2023
Personal Trainer
Lifetime Fitness
02.2020 - 04.2021
Substitute Teacher
Gwinnett County Public Schools
08.2017 - 02.2020
Event Ambassador
Atlanta Braves Major League
11.2016 - 04.2018
Marketing & Ticket Membership Sales Operations
Georgia State University
01.2015 - 02.2017
Bachelor of Arts and Sciences - Sociology
Georgia State University
Masters of Exercise Science - Nutrition and Wellness
Liberty University
Similar Profiles
ASSI DIALLOASSI DIALLO
AMSA (Advanced Medical Support Assistant) at Atlanta Veterans AffairsAMSA (Advanced Medical Support Assistant) at Atlanta Veterans Affairs
Kassim BanksKassim Banks
Staff Nurse and Occasional Charge Nurse at Atlanta Veterans Administration HospitalStaff Nurse and Occasional Charge Nurse at Atlanta Veterans Administration Hospital
LAURA GORECKILAURA GORECKI
RN, Critical Care at Veterans Affairs HospitalRN, Critical Care at Veterans Affairs Hospital
Alicia CaldwellAlicia Caldwell
Home Health Aide at Sunshine Grace Private CareHome Health Aide at Sunshine Grace Private Care
Frelynda ReevesFrelynda Reeves
Yard Driver at Coastal ProcessingYard Driver at Coastal Processing