Kaliyah Fonteno
Continuum Global Solutions
Savannah
8
years of professional experience
Experienced eligibility professional with proven track record in overseeing eligibility determinations and ensuring compliance with program policies. Known for fostering collaborative team environment and delivering impactful results. Reliable and adaptable, consistently aligning with evolving organizational needs, while leveraging analytical and problem-solving skills to drive success.
Work History
Benefits Eligibility Supervisor
5 Years- Administered employee benefits programs, ensuring compliance with policies and regulations.
- Conducted regular audits of benefit plans to maintain accuracy and improve employee satisfaction.
- Resolved employee inquiries regarding benefits, fostering a supportive workplace environment.
- Coordinated annual open enrollment events, enhancing participation through effective communication strategies.
Benefits Enrollment Specialist
1 Year 1 Month- Facilitated benefits enrollment processes, ensuring compliance with company policies and regulations.
- Streamlined communication between employees and benefits providers to enhance user experience.
- Analyzed employee feedback to identify areas for improvement in the enrollment process.
- Collaborated with HR teams to integrate benefits systems into employee onboarding protocols.
Benefits Specialist
1 Year 5 Months- Analyzed employee benefits data to ensure compliance with regulations and company policies.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Observed strict procedures to maintain data and plan participant confidentiality.
Education
High School
DEGREE/DIPLOMA
Skills
Documentation and paperwork
HIPAA compliance
Continuous improvement mindset
FMLA administration
Employee relations management
COBRA administration
Health and welfare plans
Open enrollment management
Workers compensation management
Benefits program development
Timeline
Benefits Eligibility Supervisor
Continuum Global Solutions
08.2021 - 08.2026Read More
Benefits Enrollment Specialist
Conduent
07.2020 - 08.2021Read More
Benefits Specialist
Teleperformance
01.2019 - 06.2020Read More
Ashley Ridge High School
High School
Read More