Kalli Pendley
Commerce
Summary
Dedicated Customer Service Representative skilled in fostering client relationships and enhancing customer satisfaction. Expertise in process optimization and efficient service delivery. Experienced Caregiver adept at managing appointments and providing compassionate support. Committed to contributing to organizational success through strong teamwork and effective communication.
Overview
11
11
years of professional experience
Work History
Caregiver
Visiting Angels Home Care
Athens
11.2024 - Current
- Facilitated daily living activities and personal care to enhance client independence.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated medication schedules, ensuring timely administration to promote client health.
- Created and upheld a clean, safe environment to support client well-being at home.
- Educated families on caregiving techniques and client needs effectively.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Retail Reset Merchandiser
Acosta
Commerce
03.2022 - 08.2023
- Coordinated seasonal promotion and new product launch resets to maximize customer engagement.
- Executed planograms to optimize product placement and enhance visual appeal.
- Trained new team members on merchandising standards and company policies to ensure compliance and consistency.
- Assisted customers with product selection, pricing and availability.
- Rotated merchandise within displays to ensure freshness of product.
Receiver
Tractor Supply Company
Commerce
09.2016 - 01.2022
- Received and inspected incoming shipments, ensuring quality and accuracy for inventory management.
- Unloaded trucks and stocked shelves with received merchandise, maintaining organized presentation and accessibility.
- Ensured compliance with safety regulations during shipping and receiving activities.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload, and move materials.
- Conducted regular inventory counts to verify stock levels, supporting accurate inventory tracking.
Sales Associate
Boots ETC
Commerce
02.2015 - 08.2016
- Greeted customers and provided exceptional customer service.
- Guided customers in product selection and offered tailored recommendations to enhance shopping experience.
- Executed cashier duties, including processing payments, issuing receipts, and accurately handling change.
- Collaborated with team members to achieve sales targets and goals.
- Responded to incoming calls, delivering information about store, products, and services to assist customers.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Banks County High School
Homer, GA05-2017
Skills
- Personal care assistance
- Medication management
- Client education
- Household safety
- Safety compliance
- First aid
- Documentation
- Confidentiality protection
- Effective communication
- Relationship management
- Problem solving
- Time management
- Attention to detail
- Team development
- Customer interaction
- Sales support
- Inventory management
- Stock replenishment
- Shipping and receiving
- Shipment inspection
- Hand-eye coordination
- Visual merchandising
- Stock room
Timeline
Caregiver
Visiting Angels Home Care
11.2024 - Current
Retail Reset Merchandiser
Acosta
03.2022 - 08.2023
Receiver
Tractor Supply Company
09.2016 - 01.2022
Sales Associate
Boots ETC
02.2015 - 08.2016
High School Diploma -
Banks County High School