Kallie DeLucia
Dallas
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using principle and procedure monitoring and morale- building techniques to maximize team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Manager
Chicken Salad Chick
07.2025 - Current
- Oversaw budgeting and forecasting activities, aligning resources with organizational priorities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager
Chicken Salad Chick
07.2022 - 07.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Traveled to locations and help in areas as needed.
Team Leader
Chicken Salad Chick
07.2021 - 07.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Engaged with guests daily and ensured their likeliness to return to the store.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
High School Diploma - undefined
Kell High School
Marietta, GASkills
- Recruiting and interviewing
- Cost Reduction
- Customer Relations
- Microsoft Office expertise
- Staff Development
- Team motivation
- Sales monitoring
- Operations Management
- Product and service knowledge
Certification
Servsafe certification
Timeline
General Manager
Chicken Salad Chick
07.2025 - Current
Assistant Manager
Chicken Salad Chick
07.2022 - 07.2025
Team Leader
Chicken Salad Chick
07.2021 - 07.2022
High School Diploma - undefined
Kell High School