Summary
Work History
Education
Skills
Education and Training
Timeline
Generic

Kallie McAdams

Dacula,GA

Summary

Skilled team player with strong background in diverse environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with over 20 years experience developing excellent customer service skills and extensive computer knowledge.

Work History

Customer Returns Processor

Amazon
Pendergrass, Georgia
  • Processed customer returns using Amazon's automated systems and tools.
  • Inspected returned items for damages and compliance with return policies.
  • Managed inventory by categorizing and restocking returned products efficiently.
  • Verified product information to ensure accuracy in processing returns.
  • Maintained a clean and organized workspace to enhance operational efficiency.
  • Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.

Remote Call Center Sales Representative

Chico's
Dacula, Georgia
  • Engaged customers by providing product information and recommendations.
  • Processed transactions accurately using point-of-sale systems.
  • Assisted customers with order placement and returns effectively
  • Provided exceptional customer service by addressing concerns and resolving issues promptly.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.

Call Center Representative

Dial America
Athens, Georgia
  • Managed inbound customer inquiries efficiently and effectively
  • Resolved customer complaints through active listening and problem-solving skills.
  • Maintained a positive and professional demeanor during all interactions.
  • Developed and maintained detailed documentation for quality control
  • Reviewed, analyzed and documented data related to quality assurance processes.
  • Managed high-volume outbound calls to engage customers effectively.
  • Ensured customer satisfaction by providing accurate information and resolving customer issues.

Live-In Caregiver

Self-employed
Dacula, GA
  • Provided daily personal care and support for clients in their homes.
  • Managed medication schedules and ensured timely administration.
  • Maintained a clean, safe, and organized living environment.
  • Communicated regularly with family members about client health and needs.
  • Supported mobility and transportation needs for appointments and outings.
  • Monitored vital signs such as blood pressure, heart rate and respiration.
  • Managed household duties such as grocery shopping, running errands, paying bills and arranging for services such as repairs or maintenance of the home.
  • Monitored client activity to prevent injuries and responded promptly to emergencies.
  • Assisted with exercises prescribed by physical therapists or occupational therapists.
  • Respected the privacy of each client at all times and maintained confidentiality of their records.
  • Supported family members by providing emotional support during difficult times.
  • Procured proper equipment for clients with limited mobility.
  • Attended to basic needs of clients like feeding them when necessary.

Quality Control Specialist

SDDS
Buford, Georgia
  • Conducted outbound calls to engage customers and promote services.
  • Documented call outcomes and maintained accurate records for follow-up actions.
  • Followed up with customers to ensure resolution of their issues or concerns.
  • Demonstrated ability to multi-task while speaking with customers on the phone.
  • Ensured customer satisfaction by providing accurate information and resolving customer issues.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
  • Collaborated with other departments in order to resolve any outstanding customer issues.

Education

High School Diploma -

Dacula High School
Dacula, GA
05-2001

Skills

  • Complaint resolution

Quality inspection

Attention to detail

Time management

Effective communication

Workplace cleanliness

Problem-solving abilities

Reliability

Product knowledge

Multitasking and organization

Call center procedures

[Software] CRM system proficiency

Courteous demeanor

Multi-line telephone operations

Medical terminology

Complaint resolution

Education and Training

other

Timeline

High School Diploma -

Dacula High School

Customer Returns Processor

Amazon

Remote Call Center Sales Representative

Chico's

Call Center Representative

Dial America

Live-In Caregiver

Self-employed

Quality Control Specialist

SDDS

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Kallie McAdams