Kaloa Bonham
Saint Marys
Summary
Dynamic Shift Manager at Sonny's BBQ with demonstrated expertise in problem-solving and employee training. Elevated team performance through strategic delegation and mentorship, cultivating a positive work atmosphere. Proficient in cash handling and customer service, consistently addressing issues to guarantee satisfaction and operational efficiency. Dedicated to upholding exceptional standards of quality and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonny's BBQ
04.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
Gas Station Attendant
ABC Food Mart
01.2023 - 05.2024
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
Floater Teacher
True Freedom Ministries
01.2022 - 01.2023
- Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
- Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
- Participated in professional development opportunities to stay current on best practices in education and further enhance teaching skills.
- Assisted in curriculum development, contributing to improved student outcomes and overall course effectiveness.
- Monitored up to Number students simultaneously with confidence and leadership.
- Enhanced student engagement by incorporating interactive activities and group projects into lessons.
- Counseled students needing occasional emotional support.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Fostered student curiosity and interest through creative hands-on activities.
- Helped students explore concepts with engaging, learning-focused activities.
Education
No Degree - Religion
Wesleyan College First For Women
Macon, GaCamden County High School
Kingsland, GA05.2021
Skills
- Cash handling and payment processing
- Decision-making and problem-solving
- Customer service and support
- Employee training and onboarding
- Staff motivation and development
- Opening and closing procedures
- Punctuality and reliability
- Handling customer complaints
- Relationship building and rapport
- Team development and building
- Delegating work effectively
- Mentoring and coaching staff
- Quality assurance processes
- Documentation and reporting skills
- Schedule management and oversight
- Flexible scheduling abilities
- Hiring and recruiting talent
- Equipment troubleshooting expertise
- Shift leadership responsibilities
- Shift checklists management
- Active listening skills
- Critical thinking capabilities
- Staff supervision techniques
- Inventory management strategies
- Customer service
Certification
Servsafe
Timeline
Shift Manager
Sonny's BBQ
04.2024 - Current
Gas Station Attendant
ABC Food Mart
01.2023 - 05.2024
Floater Teacher
True Freedom Ministries
01.2022 - 01.2023
No Degree - Religion
Wesleyan College First For Women
Camden County High School
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