Kalyis Alexander
Douglasville
Summary
Motivated and dependable recent high school graduate with experience in customer service, cash handling, food preparation, and maintaining a clean, fast-paced work environment. Strong communication and teamwork skills with a positive attitude and a passion for providing excellent service. Eager to continue developing professionally in hospitality and customer-focused roles.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Daves Hot Chicken
Sugarhouse,UT
03.2025 - 05.2026
- Provided exemplary customer service in a fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register accurately, processing transactions efficiently while maintaining a balanced drawer.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new employees on customer service protocols and operational procedures.
- Handled customer inquiries and complaints professionally, resolving issues to uphold brand reputation.
- Monitored inventory levels, assisting in stock management to minimize waste and ensure availability.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Education
High School Diploma -
Skyline High School
Salt Lake City, UTSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Attention to detail
- Up-selling strategies
- Time management
- Clear communication
- Food safety knowledge
- Health and safety
- Conflict resolution
- Punctuality and reliability
- Food allergy awareness
- Order taking
Languages
English
Native or Bilingual
Timeline
Front of House Employee
Daves Hot Chicken
03.2025 - 05.2026
High School Diploma -
Skyline High School