Kamahria Carter
Atlanta,Ga
Summary
Elevating the fine dining experience at James Beard award winning restaurants I mastered wine pairings and luxury service management, enhancing guest satisfaction. My strong communication and exceptional customer service skills fostered memorable dining experiences and built lasting patron relationships, showcasing my adaptability and expertise in upscale dining environments. My proactive approach and ability to thrive in high-pressure environments have consistently enhanced dining satisfaction and team efficiency.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Red Stag Grill
02.2022 - 10.2024
- Curated optimal wine selections for enhanced dining experiences.
- Heightened guest experience through anticipation of needs and exceptional service.
- Contributed to luxurious environment through polished appearance.
- Supervised alcohol consumption of patrons to ensure safety.
- Executed comprehensive duties during shift changes for optimal team readiness and customer service.
- Validated guest IDs before alcohol service.
- Ensured exceptional service by providing detailed information on sourcing methods, ingredients used, and preparation styles.
- Achieved high levels of customer satisfaction through clear, consistent communication with kitchen team.
- Ensured customer satisfaction by liaising with culinary team to address dietary restrictions.
- Built long-term patron relationships by recognizing unique occasions and individual tastes.
- Restored client loyalty by effectively handling grievances.
- Upheld company standards by overseeing precise billing and payments.
- Facilitated smooth dining experience during peak hours by efficiently managing multiple tables and guest requests.
- Ensured flawless event execution with attention to unique requirements.
- Coordinated effectively with culinary team for precise execution of tailored orders.
- Continually refined proficiency in wine pairings, facilitating specialized customer recommendations.
- Maintained adherence to company standards, ensuring top-tier service for each guest.
- Leveraged comprehensive bar and wine expertise to enrich guest dining satisfaction.
- Elevated team efficiency through comprehensive training of new servers in industry standards.
- Maintained a pristine dining area while strictly complying with health regulations.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
Fine Dining Server
Ruth Chris Steakhouse
10.2020 - 02.2022
- Provided expert wine pairing options alongside menu choices.
- Maintained high standards of service to boost client satisfaction in fine dining settings.
- Efficiently balanced various duties ensuring calmness under challenging conditions.
- Supported creation of an elegant atmosphere with consistent refined presence.
- Coached incoming staff in fine dining protocols and company practices, enhancing team efficiency.
- Maintained adherence to all organizational guidelines and provided superior service.
- Enhanced team dynamics through timely assistance and collaboration within the server community.
- Exhibited in-depth mastery of menu choices, rendering personalized guidance.
- Regularly enhanced understanding of wine pairings to offer specialized guidance.
- Managed complaints with professionalism, ensuring loyal and returning clientele.
- Polished utensils, prepared table arrangements and maintained cleanliness of glassware.
- Executed tailored services for weddings and corporate functions ensuring flawless delivery.
- Increased both wine sales and guest enjoyment through expert recommendations of wine pairings.
Server
Outback Steakhouse
12.2017 - 10.2020
- Efficiently balanced responsibilities by overseeing several tables at once while maintaining exceptional service standards.
- Ensured timely service of meals and refreshments while addressing customer requests attentively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Facilitated effective communication among staff to ensure superior guest satisfaction.
- Built long-term customer relationships through consistent engagement.
- Executed daily preparation routines to enable seamless service transitions.
- Kept dining environment clean and orderly, contributing to positive guest interactions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Enhanced departmental output by promoting collaboration during times of increased workload.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Host
Outback Steakhouse
12.2016 - 12.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased customer satisfaction through immediate greeting and seating of guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced operational efficiency through effective management of menus, reservation logs, and seating charts.
Education
Bachelor Of Hospitality Management -
Asheville Buncombe Technical Community College
Asheville, NC05.2022
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Luxury experience management
- Reservation management
- Table setting
- Upselling skills
- Flexible schedule
- Advanced wine knowledge
- Fine dining experience
- Proper table setup
- Personal grooming standards
- Relationship building
- Reliable transportation
- Patience and empathy
- Menu expertise
- Wine pairings
- Upscale dining expertise
- Wine history
- Glassware polishing
- Party service experience
- Bottle service
- Warm and friendly
- High volume dining
- Adaptable and flexible
- Order management
- Hospitality service expertise
- Service prioritization
- Conflict and complaint resolution
- Daily specials memorization
- Age verification
- Dining area maintenance
- Menu presentation
- Table bussing
- Special requests and substitutions
- Menu recommendations
Timeline
Fine Dining Server
Red Stag Grill
02.2022 - 10.2024
Fine Dining Server
Ruth Chris Steakhouse
10.2020 - 02.2022
Server
Outback Steakhouse
12.2017 - 10.2020
Host
Outback Steakhouse
12.2016 - 12.2017
Bachelor Of Hospitality Management -
Asheville Buncombe Technical Community College
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