Kamari Cook
Atlanta
Summary
Dynamic Business Analyst with over 5 years of experience driving project success for leading organizations such as Gainwell Technologies, PNC Bank, and Equifax. Proven track record in managing multiple projects simultaneously, defining business requirements, and creating detailed workflow charts during the planning phase. Expertise in enhancing systems through the establishment of SLAs for incident management, along with strong skills in preparing technical reports and monitoring project progress. Committed to delivering high-quality solutions while fostering collaboration and adaptability. Seeking a full-time role that offers professional challenges and opportunities to leverage interpersonal skills and problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Professional Business Analyst
Gainwell Technologies
Remote
10.2021 - 11.2024
- Analyzed financial and billing data to identify and resolve business problems impacting project outcomes.
- Directed initiatives to develop automated dashboards, streamlining TennCare's annual reporting process.
- Conducted thorough assessments of TennCare's business goals and objectives to guarantee fulfillment of client requirements.
- Facilitated development of comprehensive user manuals and training materials for Power BI dashboards.
- Authored and documented comprehensive business and system requirements, user stories, and test scenarios for client approval.
- Conducted technical reviews to ensure project scope alignment with requirements and test scenarios during the project lifecycle.
- Developed and delivered comprehensive subject matter presentations to elevate overall team proficiency.
- Tracked and documented client requests in Jira to ensure clarity in project initiation processes.
- Collaborated with cross-functional teams to refine and organize product backlog in Jira, ensuring alignment with project goals.
- Coordinated brainstorming sessions to encourage open dialogue and extract valuable insights.
- Achieved improved data management through effective use of MMIS and MS Office. Delivered insightful reports via Power BI, enhancing team performance analysis. Resolved service tickets efficiently through ServiceNow and Jira, contributing to operational excellence. Streamlined project tracking with TeamTrack and PWB, ensuring timely project updates. Enhanced quality assurance outcomes through strategic application of iTrace, ALM, AGM.
Business Analyst II
PNC
Remote
06.2021 - 10.2021
- Achieved streamlined project workflows by facilitating thorough documentation reviews with project manager. Enhanced project compliance through effective collaboration with internal auditor in Clarizen. Fostered team proficiency in project management tools, resulting in improved project tracking.
- Proactively led efforts to prepare reports and documents for PNC's internal auditors, ensuring compliance and readiness for review.
- Coordinated efforts for project delivery and change initiatives to ensure seamless conversion and integration post-BBVA merger.
- Utilized MS Office and Clarizen to support project teams in organizing tasks and tracking progress. Helped maintain project schedules and documentation for effective communication. Assisted in coordinating team efforts to meet project deadlines.
Sr. Business Analyst
Equifax
Alpharetta, GA
07.2019 - 07.2020
- Drove improvements in systems and proposed controls to optimize incident management through the establishment of service level agreements.
- Engaged with customers and internal teams to facilitate seamless support and timely solution implementation.
- Defined project parameters and created comprehensive business requirement documents to address elicited needs.
- Achieved successful application lifecycle management through effective stakeholder engagement. Captured and defined business requirements during collaborative meetings. Enhanced client relationships by managing accounts effectively after product releases.
- Oversaw management of multiple projects simultaneously, addressing varying complexities and sizes.
- Developed and delivered reports to support data-driven decision-making through SQL analysis.
- Oversaw customer account management and support operations.
- Streamlined incident escalation processes into clear workflows, facilitating timely resolution and adherence to SLA objectives.
- Assisted teams in utilizing Agile Scrum methodologies to enhance project delivery. Supported the integration of APIs and tools such as MS Office and Visio for effective documentation. Aided in tracking project progress using Jira and managing testing processes with SoapUI and Groovy. Facilitated data management through SQL, JSON, and XML. Provided support in ServiceNow for incident management and service requests.
Business Analyst
Socks n Socks
Atlanta, GA
09.2017 - 06.2019
- Identified and documented business requirements to develop comprehensive workflow charts and diagrams for effective project planning.
- Conducted comprehensive gap and ad hoc analyses to inform strategic decision-making.
- Developed and analyzed technical reports while overseeing project milestones to maintain alignment with objectives.
- Transformed end-user requirements into comprehensive user stories.
- Facilitated product release planning and conducted testing to ensure successful implementation of enhancements and features.
- Oversaw the implementation of MS Office tools to enhance reporting efficiency. Managed customer relationship processes through CRM systems to improve client engagement. Analyzed data trends using SQL to inform strategic decisions. Coordinated project workflows with JIRA to optimize team collaboration.
Business Analyst
Gregory Jacobs Clothier
Atlanta, GA
04.2017 - 09.2017
- Conducted ad hoc analyses to identify and resolve operational issues.
- Executed updates to database, ensuring accuracy and relevance of information.
- Compiled and analyzed data to produce comprehensive technical reports.
- Utilized Microsoft Office applications to support daily administrative tasks. Applied SQL queries to assist in data retrieval and reporting. Maintained organized records using MS Office tools to facilitate team operations.
Education
Managerial Sciences - Business Administration and Management
Georgia State University
Atlanta, GA12-2018
Skills
- Requirements gathering
- Software development life cycle
- Stakeholder engagement
- Team collaboration
Timeline
Professional Business Analyst
Gainwell Technologies
10.2021 - 11.2024
Business Analyst II
PNC
06.2021 - 10.2021
Sr. Business Analyst
Equifax
07.2019 - 07.2020
Business Analyst
Socks n Socks
09.2017 - 06.2019
Business Analyst
Gregory Jacobs Clothier
04.2017 - 09.2017
Managerial Sciences - Business Administration and Management
Georgia State University