KAMARIA LACEY JONES
Lithonia
Summary
Results-oriented Customer Relations and Account Management Professional with over 8 years of experience in revenue recovery, consultative sales, and customer retention. Proven ability to strengthen client relationships, support onboarding experiences, and improve service outcomes through strategic account management and proactive engagement. Demonstrated expertise in negotiation, operational accuracy, and cross-functional collaboration to drive business performance and customer satisfaction.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Medicaid Collections Specialist
Northside Hospital
03.2025 - Current
- Drove recovery of high-volume Medicaid payor accounts, safeguarding revenue and minimizing aged balances.
Consistently met or exceeded monthly departmental and individual collection targets.
Conducted strategic account follow-up and negotiated payment resolutions to enhance collection success.
Analyzed account trends to proactively identify reimbursement risks and improve account outcomes.
Built strong professional relationships with payors and internal teams to accelerate claim resolution and optimize cash flow.
Account Resolution Specialist
Children’s Healthcare of Atlanta
10.2020 - 03.2025
- Managed complex insurance and customer accounts, securing timely payment and protecting revenue streams.
Consistently achieved daily productivity and quality benchmarks tied to financial performance.
Cultivated relationships with payors and internal departments to enhance resolution efficiency.
Conducted compliance, coding, and charge audit reviews to uphold billing integrity.
Facilitated onboarding support and mentorship of new team members to strengthen team performance.
Communicated complex billing processes clearly to improve customer understanding and satisfaction.
Patient Account Customer Service Representative
Children’s Healthcare of Atlanta
03.2019 - 10.2020
- Verified insurance coverage and facilitated timely payment processing to ensure account accuracy.
Monitored and followed up on outstanding claims to support timely reimbursement.
Managed inbound and outbound account communications, resolving billing inquiries and improving customer experience.
Supported Medicaid and managed care accounts by providing accurate billing documentation for seamless transactions.
Sales Representative
Allconnect
08.2016 - 11.2018
- Consistently exceeded monthly sales quotas through consultative, relationship-driven selling strategies.
Increased account penetration by identifying customer needs and recommending tailored service solutions.
Built long-term client relationships that strengthened retention and repeat business.
Generated new business through strategic inbound and outbound sales engagement.
Led onboarding-style service conversations to ensure smooth activation and positive customer experiences.
Monitored performance metrics and maintained detailed CRM records to support sales strategy and account growth.
Education
High School Diploma -
Stephenson High School
Stone MountainPsychology
Capella University
Grand Canyon, AZSkills
- Client Relationship ManagementRevenue Optimization & RecoveryAccounts Receivable ManagementCustomer Retention StrategiesPerformance Metrics & KPI AchievementCompliance & Billing AccuracyCross-Functional CollaborationCustomer Communication & Problem Resolution
Certification
CPR
Timeline
Medicaid Collections Specialist
Northside Hospital
03.2025 - Current
Account Resolution Specialist
Children’s Healthcare of Atlanta
10.2020 - 03.2025
Patient Account Customer Service Representative
Children’s Healthcare of Atlanta
03.2019 - 10.2020
Sales Representative
Allconnect
08.2016 - 11.2018
High School Diploma -
Stephenson High School
Psychology
Capella University