KAMARON WRIGHT
Atlanta
Summary
Dynamic Senior Specialist with extensive operational and technical expertise in cybersecurity, technical support, and network administration. Recognized for driving innovative solutions and fostering team collaboration, consistently delivering results through strategic problem-solving in complex environments. Proven leadership skills enhance the ability to navigate challenges while maintaining exceptional organizational capabilities for effective management of assignments, schedules, and projects.
Overview
7
7
years of professional experience
Work History
Senior Specialist -App/Prod Support (Tier 1 Manager)
AT&T
06.2022 - Current
- Responsible for cyber security areas across products, services, infrastructure, network, and applications while providing protection for AT&T, our customers, and our vendors/partners.
- Perform analysis of complex security issues and the development and engineering activities to help mitigate risk.
- Support innovation, strategic planning, technical proof of concepts, testing, lab work, and various other technical program management related tasks associated with cyber security programs.
- Configure error handling for restart, logging, production support and status reporting in Mestro.
- Responsible for designing and implementing mesto access security using database roles.
- Responsible for installation, configuration, and troubleshooting of mesto schema, tables, and indexes based on application requirements.
- Deploy Daily Kits to Weekly and Monthly Environments
Information Technology Specialist
United States Attorney’s Office
11.2020 - 05.2022
- Assist in the planning and delivery of customer support service at the point of computer user/ specialist interface.
- Provide IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems.
- Installs, configures, upgrades, and troubleshoots computer hardware and software systems within the organization.
- Assist users with login procedures to the network and to other network applications.
- Provides user training and assistance on a variety of routine applications.
- Maintain and update the necessary files that control system operations and access.
- Provide a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver training using electronic and/or telecommunications media.
- Submit recommendations to help improve the use of the systems and special requests for the system data Investigation.
Technical support Specialist
Vonage Business Communications
06.2020 - 10.2020
- Provides exceptional technical support to business customer base.
- Locate customer account information in Salesforce to review recent call activity and notes of previous issues.
- Help customers ensure solid and strong network connection and eliminate any firewall blocks.
- Utilize care tools system to perform a SIP trace of the phones data.
- Remote into customer’s computer to gain access to their system.
- Uses command prompt to obtain network information.
- Responsible for new device set up to customer account.
Cyber Security Analyst
Savannah Chatham County Public School System
10.2019 - 03.2020
- Monitor websites of students and faculty ensuring unauthorized sites are not accessed.
- Search IP Addresses to locate their origin.
- Update and add virus software using iboss, Sophos and Manager Engine
- Perform system lookup on current and former employees
Information Analyst
Emory University Hospital
06.2018 - 08.2019
- Documentation of current technical processes and future technical processes
- Performed basic coding functions such as documentation of modifications being made to code.
- Documentation of work in incident management tracking tool
- Manage service levels to meet or exceed timeframes.
- Assisted with system enhancement modifications.
- Owned Leankit (Kanban board) software creation of new cards and tracking of work.
- Became familiar with Change, Service, and incident management within Emory Healthcare
- Performed entry level data analysis such as descriptive, Reporting. Model fitting, and model building.
- Reviewed and performed basic troubleshooting on open work orders to provide solutions.
- Received direct mentoring from Mentor(s) on assigned team.
Education
Bachelor Of Business Administration - Computer Information Systems
Savannah State University
Skills
- SQL development and database management
- Operational efficiency management
- User support and access administration
- Network administration expertise
- Cross-functional project coordination
- Troubleshooting proficiency
- Salesforce proficiency
- SIP protocol analysis
- Innovation project leadership
- Risk mitigation strategies
- System troubleshooting
- Data analysis and reporting
- Effective team engagement
Accomplishments
- Security Clearance – Secret
- Linux Certification - In Progress
Timeline
Senior Specialist -App/Prod Support (Tier 1 Manager)
AT&T
06.2022 - Current
Information Technology Specialist
United States Attorney’s Office
11.2020 - 05.2022
Technical support Specialist
Vonage Business Communications
06.2020 - 10.2020
Cyber Security Analyst
Savannah Chatham County Public School System
10.2019 - 03.2020
Information Analyst
Emory University Hospital
06.2018 - 08.2019
Bachelor Of Business Administration - Computer Information Systems
Savannah State University
Similar Profiles
ANDRY NUNEZANDRY NUNEZ
Retail Store Manager at AT&TRetail Store Manager at AT&T
Elda BenitezElda Benitez
Sales Manager Representative at AT&TSales Manager Representative at AT&T
Brandon GrissomBrandon Grissom
Wire Technician at AT&TWire Technician at AT&T
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Travis MayTravis May
Customer Service Rep I Remote at HomeCare DeliveredCustomer Service Rep I Remote at HomeCare Delivered