Kamica Tyler
Grovetown
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Expertise in resolving escalated customer issues and achieving team objectives. Strong rapport-building skills with clients, contributing to high levels of customer satisfaction. Results-driven professional focused on fostering partnerships and enhancing business growth.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Correctional Officer
AUGUSTA STATE MEDICAL PRISON
07.2023 - Current
- I am post certified.
remote customer service representative
Convergent Outsourcing
Augusta
2020 - 05.2023
- Managed customer inquiries via phone, email, and chat platforms.
- Resolved customer complaints with professionalism and efficiency.
- Provided comprehensive product information to support customer needs.
- Escalated complex issues to management for prompt resolution.
- Ensured high levels of customer satisfaction through knowledgeable service.
- Maintained composure in stressful situations to effectively diffuse conflicts.
- Informed customers about billing procedures and processed payments efficiently.
Store Manager
Dollar General
Rochelle
01.2016 - 01.2020
- Supervised daily operations to enhance store management efficiency.
- Trained staff on customer service best practices, improving overall team performance.
- Managed inventory levels and placed orders to maintain optimal stock availability.
- Developed employee schedules aligned with peak store traffic patterns.
- Resolved customer complaints in a professional manner, fostering positive experiences.
Education
High school diploma -
Franklinton High School
Franklin, NCSkills
- Retail management and sales
- Store operations
- Customer service excellence
- Cash handling and security
- Communication skills
- Recruitment and staffing
- Problem solving
Certification
- Food Handler Certification
- Peace Officer Certification, 11/01/23, Present
References
References available upon request.
Timeline
Correctional Officer
AUGUSTA STATE MEDICAL PRISON
07.2023 - Current
Store Manager
Dollar General
01.2016 - 01.2020
remote customer service representative
Convergent Outsourcing
2020 - 05.2023
High school diploma -
Franklinton High School