Kamilah Richardson
Sugar Hill
Summary
Driven healthcare specialist with over 10 years of experience offering personalized, courteous service. Proficient at managing health insurance verification, Billing and Financial experience. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive goals.
Overview
17
17
years of professional experience
1997
1997
years of post-secondary education
Work History
Remote Medical Claims Biller
Ensemble Health
Cincinnati
10.2023 - 11.2025
- Ensure procedures are billed according to contracts.
- Review and update statements and handle correspondence while adhering to regulatory compliance.
- Processed patient billing information accurately and efficiently.
- Reviewed insurance claims for accuracy and compliance with regulations.
- Verified insurance eligibility for patients by calling appropriate parties.
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
Remote Pre Registration/Insurance Specialist
Hollis Cobb
Duluth
08.2021 - 01.2023
- Utilized Epic, Cerner, Meditech, Onesource to document and track customer account details.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Followed up on denials, late payments, extensions and other special circumstances.
- Cross trained current employees on new systems.
- Made outbound calls daily.
- Entered patient information into payment system accurately for billing Information purposes.
- Completed registration paperwork, while verifying accurate patient information.
- Remote
- Reviewed insurance policies to ensure compliance with existing regulations.
Financial Counselor
Northside Hospital
Cumming
11.2019 - 08.2021
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Assessed client financial situation and explored background through one-on-one interview process.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted patients in understanding financial obligations and insurance options.
- Coordinated financial assistance programs for eligible patients and families.
Admitting/Registration Clerk
CAMC Hospital
Charleston
12.2015 - 08.2018
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
- Documented all gathered information and details from discussions with Cerner, Metrix, Star, OneContent, Tiger & Rev Runner.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Uphold HIPAA regulations and standards for protecting patient information.
- Responded to patient inquiries to provide information and details of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Transcribed and entered patient medical information into electronic medical records system.
- Managed patient registration processes efficiently and accurately.
- Collected and verified personal information from patients.
- Processed insurance information and ensured compliance with policies.
Medical Records Clerk
Prestera
Charleston
02.2014 - 11.2015
- Responded to patient inquiries to provide information and details of medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Transcribed and entered patient medical information into electronic medical records systems.
Behavioral Support Specialist
Presteria
01.2010 - 02.2014
- Administered medication as directed by physician.
- Educated clients and family members on relevant topics to support independent living.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Led patient or group recreational activities for enhanced patient outcomes.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Charleston, WV
Customer Service Representative
NCO Group
12.2008 - 01.2010
- Resolved electric and gas billing issues and concerns over the phone daily.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to billing questions.
Education
High School Diploma -
South Charleston High School
South Charleston, WVSkills
- Epic
- Cerner
- Meditech
- Onesource
- Metrix
- Star
- OneContent
- Rev Runner
- Patient Registration
- Appointment Scheduling and Confirmation
- Benefits Verifications
- Insurance Knowledge
- Revenue Cycle Management
- Insurance Authorizations
- Patient Health Information Access
- Claims processing
Timeline
Remote Medical Claims Biller
Ensemble Health
10.2023 - 11.2025
Remote Pre Registration/Insurance Specialist
Hollis Cobb
08.2021 - 01.2023
Financial Counselor
Northside Hospital
11.2019 - 08.2021
Admitting/Registration Clerk
CAMC Hospital
12.2015 - 08.2018
Medical Records Clerk
Prestera
02.2014 - 11.2015
Behavioral Support Specialist
Presteria
01.2010 - 02.2014
Customer Service Representative
NCO Group
12.2008 - 01.2010
High School Diploma -
South Charleston High School