Kandice N. Brown

Dynamic and impact-focused customer service leader with over a decade of progressive experience managing high-performing teams in remote and contact center environments. Consistently deliver performance improvements, elevate employee engagement, and align operations with high-level business objectives. Skilled in developing and executing scalable coaching initiatives, leading compliance efforts across U.S. and Canadian markets, and fostering inclusive, mentorship-driven cultures. Demonstrated success in reducing operational costs, increasing KPI performance by 15%, and achieving a 30% lift in employee satisfaction.