Kanesha Geiger
Lithonia
Summary
Dynamic and results-oriented professional with extensive experience in customer support and medical office administration, notably at Randstad – TEMP and Life Boat Medical Pediatrics. Excelled in problem-solving and proficient with Microsoft Office Tools, significantly enhancing client satisfaction and operational efficiency. Demonstrated ability to manage high call volumes and complex issues, ensuring positive outcomes and client satisfaction.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Randstad – TEMP
03.2018 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Leasing Consultant
Westwood Glen Apartments
12.2015 - 02.2018
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Medical Assistant
Internal Medicine Associates
01.2013 - 12.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Life Boat Medical Pediatrics
03.2011 - 12.2013
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Front Desk Receptionist
Urgent Care
05.2009 - 03.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate of Applied Science - Biology
Bauder College
Atlanta Ga05-2009
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Proficient with all Microsoft Office Tools
- Clinical Office Procedures
- Medical Office Administration
- Medical Terminology
Timeline
Call Center Representative
Randstad – TEMP
03.2018 - 01.2025
Leasing Consultant
Westwood Glen Apartments
12.2015 - 02.2018
Medical Assistant
Internal Medicine Associates
01.2013 - 12.2015
Medical Assistant
Life Boat Medical Pediatrics
03.2011 - 12.2013
Front Desk Receptionist
Urgent Care
05.2009 - 03.2011
Associate of Applied Science - Biology
Bauder College
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