Kaneshia Glaze
West Point
Summary
Customer Service Representative with over 6 years of experience providing thorough and skillful support to customers.
Dedicated Petroleum Supply Specialist with esteemed term of service in the U.S. Army. Knowledgeable about managing hazardous chemicals, fuel security, and equipment operations in an accurate and efficient fashion. Seeking to leverage military experience into a permanent role with a company offering room for growth.
Experienced Petroleum Supply Specialist with comprehensive understanding of logistics, supply chain management and petroleum supply operations. Strengths encompass strong analytical skills, effective communication abilities and in-depth knowledge of the oil industry. Past roles have consistently demonstrated ability to improve efficiency of petroleum storage procedures and a consistent record of successfully managing supply activities.
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Overview
14
14
years of professional experience
Work History
Petroleum Supply Specialist/Automated Logistics Specialist
United States Army National Guard
Anniston
11.2011 - Current
- Over 6 years of experience in operating Aviation airplane refueling systems and equipment as a Petroleum Supply Specialist.
- Obtaining broad knowledge of safety procedures and skills on performing operational tasks for maintaining, receiving, storing, issuing, dispensing, distributing, and shipping of petroleum based products.
- Perform daily preventive maintenance checks on 13 Heavy Expanded Mobility Tactical Trucks (HEMTT) and various military diesel vehicles; analyzing the levels of petroleum, Aqua glow, and Mila Pour by recirculation of fuel.
- Conduct monthly inspections and reports for petroleum based products for testing.
- Administer fuel to aircraft aviation helicopters, stationery equipment, and military vehicles while maintaining, gauging, annotating, and accounting for mass accounts of JP8 (POL).
- Train new team members the safety standard procedures for handling petroleum through proper protective equipment (PPE), inspecting of hazmat equipment, and ensured overall appropriate emergency precautions to prevent harm.
Healthcare Customer Service Representative
KEPRO
Opelika
11.2019 - 08.2022
- Assisted patients with inquiries about healthcare services and insurance options.
- Coordinated appointment scheduling for patients and healthcare providers.
- Managed patient records using electronic health record systems.
- Resolved patient complaints by actively listening and offering solutions.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Cashier/Clerk
Race-Trac
LaGrange
04.2017 - 10.2019
- Pasted signage regarding promotions, changes to store regulations while cash handling money transactions, replenishing shelf and cooler items, preparing hot food products to comprise usual daily tasks for associates and customers.
- Promoted store sales to each customer while implementing effective communication and organizational skills to enhance customer satisfaction.
Web Chat Customer Service Specialist
Afni Incorporation
Opelika
06.2016 - 03.2017
- Reviewed or made changes to customer accounts while researching answers or solutions as needed.
- Kept records of customer interactions, processed customer accounts, and processed documents while following communication procedures, guidelines, and policies.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Documented customer interactions accurately in the database for future reference.
- Trained new employees on best practices for customer service at Afni Incorporation.
- Resolved billing issues by coordinating with internal departments to ensure accuracy.
Cashier/Clerk
QuikTrip
Atlanta
06.2014 - 05.2016
- Recommended, selected, and helped located or obtain merchandise to customers.
- Operated cash register, scanners, and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift while maintaining high-performance skills and leadership through the quality of service.
Cashier
Wal-Mart
Lagrange
01.2012 - 06.2014
- Operated cash register, scanners, and computers to itemize and total customer purchases; collected payments and made changes to cash transactions while courteously greeting customers and efficiently process transactions within busy, fast-paced retail environment.
- Also assisted with store stocking, floor-sets, and opening/closing procedures and placed special orders to call other stores to find desired items.
- Processed customer transactions efficiently at the front register.
- Handled cash, credit, and gift card payments accurately.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure smooth store operations.
Education
Associate of Science - Medical Assisting
Miller Motte Technical College
Columbus, Georgia 01.2016 - 08/2018
Skills
- Time management
- Clinical and administrative experience
- Exceptional verbal and written communication skills
- Maintain patient files
- Customer satisfaction oriented
- Attention to detail
- Mathematical skills
- PC knowledge
- Familiarity with electronic equipment
- Leadership
- Aviation refueling
- Equipment inspection
- Problem solving
- Effective communication
Accomplishments
Award for outstanding service in the military.
References
- Kiaya Avery, Audio Call Support Specialist, West Corporation, 1211 OG Skinner Drive, West Point, Georgia, 31833, 706-773-2941, Former Co-worker
- Victor McClain, Sergeant First Class of the United States Army National Guard, 424 Goode Road, Anniston, Alabama, 36201, 256-676-5961, Co-Worker
- Lydell Vines, Machine Operator-Mead, 331 Carver Drive, Lafayette, Alabama, 706-315-0339, eljay.vines@gmail.com, Co-worker
Timeline
Healthcare Customer Service Representative
KEPRO
11.2019 - 08.2022
Cashier/Clerk
Race-Trac
04.2017 - 10.2019
Web Chat Customer Service Specialist
Afni Incorporation
06.2016 - 03.2017
Associate of Science - Medical Assisting
Miller Motte Technical College
01.2016 - 08/2018
Cashier/Clerk
QuikTrip
06.2014 - 05.2016
Cashier
Wal-Mart
01.2012 - 06.2014
Petroleum Supply Specialist/Automated Logistics Specialist
United States Army National Guard
11.2011 - Current