KaNeshia Sledge

• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Engaged clients in person and over phone to answer questions and address complaints.
• Resolved concerns with products or services to help with retention and drive sales.
• Planned schedules and workflows based on expected customer demands.
• Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Maintained up-to-date knowledge of product and service changes.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

• Speak on the phone and use a computer
• Empathize and be friendly with people your never met

• Use logic and solve problems
• Be part of a team
• Make outbound collection calls in addition to taking incoming calls to/from customers and influence
customers to make payments on the past due account.
• Educate customers regarding their account, finance charges accruals, late fees, credit reporting,
payment options and account management options all while annotating accounts in inter-company
systems to document all interactions.
• Advise customers of the status of their account by reviewing account information and influencing
customers to make payments on the account.
• Work with other departments/personnel where necessary to resolve customer concerns. • Perform
the above functions while meeting department expectations.
Customer Service Representative/Call Center

• Handled day-to-day customer contact via phones, faxes and emails.
• Provided primary customer support to internal and external customers.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Initiated up-sell techniques to increase sales, boosting sales 100% in 24hr timeframe
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Respond to internet inquiries with courtesy, accuracy and professionalism. Promptly and accurately
enter all customer inquiry data into the CRM. Generate sales appointments. Conduct phone surveys to
assess customer preferences and quality. Highly skilled at working independently or within team-
oriented environments while utilizing excellent organizational, analytical and interpersonal skills
Extremely honest and ethical, with a commitment to ensuring confidentiality.
Ability to use excellent communication skills to develop successful relationships with individuals of all
backgrounds and relationships. Excellent Verbal/Written Communication skills
Responsibilities & Duties
• Excellent telephone skills
• Confidence in overcoming objections
• Strong organizational skills
• Ability to multitask
• Basic computer awareness and typing ability
Patient Service Representative