Kanisha Williams
Medical Administration
Darien,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure Medical administration position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
Referral Coordinator
Coastal Community Health
Brunswick, GA
12.2023 - Current
- Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Processed between 30-40 referrals per day including prior authorizations.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Medical Biller and Coder
Coastal Community Health
04.2023 - 11.2023
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Collaborated with other billing professionals during team meetings to exchange best practices and strategies for overcoming common challenges in the industry.
Sales Associate
Target
06.2017 - 06.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Trained new employees on customer service, money handling and organizing strategies.
Stock Room Supervisor
Gap Outlet
05.2011 - 10.2016
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new team members on proper and safe use of tools and equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained the cleanliness of the stock room.
- Determined staffing needs, developing schedules to staff all shifts.
- Made sure sales floor was replenished and ready to be shopped.
Sales Associate
Gap Outlet
01.2007 - 05.2011
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Education
High School Diploma -
Mcintosh County Academy
Darien, GA 08.2005 - 05.2009
Business Marketing
Valdosta State University
08.2009 - 08.2010
Diploma - Business Healthcare Technology
Coastal Pines Technical College
Waycross, GA 01.2020 - 12.2022
Skills
Data entry proficiency
Insurance verification
HIPAA regulations
Healthcare systems
Follow-up coordination
Pre-authorizations
Insurance precertification processes
Customer service
Time management
Problem-solving abilities
Timeline
Referral Coordinator
Coastal Community Health
12.2023 - Current
Medical Biller and Coder
Coastal Community Health
04.2023 - 11.2023
Diploma - Business Healthcare Technology
Coastal Pines Technical College
01.2020 - 12.2022
Sales Associate
Target
06.2017 - 06.2021
Stock Room Supervisor
Gap Outlet
05.2011 - 10.2016
Business Marketing
Valdosta State University
08.2009 - 08.2010
Sales Associate
Gap Outlet
01.2007 - 05.2011
High School Diploma -
Mcintosh County Academy
08.2005 - 05.2009
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