Kaniya Cooper
Savannah
Summary
Customer Relationship Management | Account Management | Client Services Dependable, enthusiastic and resourceful leader with over 4 years of successful management experience. An acute understanding for problem solving accompanied by great leadership abilities. Ability to cultivate key client relationships. Expertise in relationship building, account management, and client services.
Overview
11
11
years of professional experience
Work History
Lab Assistant
Paradigm Pain And Spine Treatment
04.2025 - Current
- Conducted laboratory tests to ensure accuracy and consistency in results.
- Assisted in maintaining laboratory equipment and supplies for optimal functionality.
- Prepared samples and reagents, following strict protocols to maintain safety standards.
- Documented test results meticulously, ensuring compliance with regulatory requirements.
- Managed specimen sample handling, receiving, storage and inventory.
- Collaborated with research teams to streamline workflows and improve efficiency.
Medical Assistant/Receptionist
Kids First Pediatrics of Savannah in Pooler
02.2024 - 01.2025
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Assisted with electronic health record management, ensuring data accuracy and confidentiality.
- Provided front desk support, greeting patients and handling inquiries efficiently.
- Processed insurance verifications and facilitated billing inquiries for patients.
- Collaborated with healthcare providers to streamline communication regarding patient needs.
- Oversaw daily operations of reception area, maintaining a welcoming environment for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
Shift Manager
Wendy's
07.2017 - 08.2021
- Oversee all the of the restaurant operations.
- Maintain the running and operation of the restaurant and its employees.
- Accounted for daily inventory of the restaurant.
- Responsible for hiring, training, and termination of employees.
- Accounted for cash daily.
- Accounted for daily sales.
Customer Service Agent
United Health Care
05.2018 - 06.2019
- At UHC I'd answer the phones and get patients to new doctors.
- I also would help them get transportation to and from appointments.
- Help them understand their health insurance policy.
- Call and schedule appointments. Speak with doctors on behalf of the patients.
- Assist them with medical billing from doctors or dentist.
Front Service Personal/Cashier
Publix
06.2015 - 08.2018
- Would bag groceries.
- Take the groceries too customer's car.
- Get the shopping charts and take them back into the stores.
- Scan groceries.
- Take their money and bag the groceries at times.
- Clean the restrooms.
- Clean the store by sweeping the floor.
Phone Banker 2
Wells Fargo
09.2017 - 06.2018
- The forefront of the customer experience. Educating as well as enforcing bank policies and procedures.
- Remotely assisted customers with mobile banking concerns.
- Recommend financial services and products to existing and prospective customers.
- Work and operate complex software programs.
- Assists customer satisfaction and retention through successfully resolving customer concerns.
Education
Real Estate Express
12.2025
Criminal Law and Justice
Saint Leo University
01.2020
High School Diploma - undefined
Beach High School
05.2018
undefined
Barbizon Modeling School
01.2018
Skills
- Accountability
- Multi-tasking
- Leadership
- Great Commutation
- Prioritization
- Managing
- Mentoring/ Coaching
- Reliable
- Time management
Timeline
Lab Assistant
Paradigm Pain And Spine Treatment
04.2025 - Current
Medical Assistant/Receptionist
Kids First Pediatrics of Savannah in Pooler
02.2024 - 01.2025
Customer Service Agent
United Health Care
05.2018 - 06.2019
Phone Banker 2
Wells Fargo
09.2017 - 06.2018
Shift Manager
Wendy's
07.2017 - 08.2021
Front Service Personal/Cashier
Publix
06.2015 - 08.2018
Criminal Law and Justice
Saint Leo University
High School Diploma - undefined
Beach High School
undefined
Barbizon Modeling School
Real Estate Express