Kaniya Neal
Jonesboro
Summary
Dynamic food service professional with a proven track record at Northeast Georgia Medical Center, excelling in patient interaction and order accuracy. Skilled in food safety and customer service, I consistently deliver high-quality support in fast-paced environments, ensuring exceptional dining experiences and fostering collaboration among team members.
Reliable Room Service Server possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes, and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering many years of experience delivering prompt service to all guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Room Service Associate
WellStar Kennestone Hospital
Marietta
07.2025 - Current
- Delivered food and beverages to patient rooms in a timely manner.
- Interacted with patients to understand their dietary preferences and needs.
- Assisted in training new staff on service protocols and procedures.
- Prepared beverages such as coffee, tea, juices and sodas for room service guests.
- Greeted patrons, speaking clearly to take orders and give details about food items.
Food Service Representative
Northeast Georgia medical center
10.2021 - 06.2025
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Received food orders from patients and explained offerings.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to patient rooms.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Build patient trays according to the ticket
Pre tech
Quest Diagnostics
07.2016 - 08.2021
- Operated equipment and machinery according to safety guidelines.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Met quality control standards by examining specimens for adequacy and appropriateness.
Cashier/Server
Stone Mountain Park
01.2016 - 08.2016
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Assisted other servers in carrying trays of food from kitchen to dining area.
Education
High school diploma -
Stephenson High School
Stone Mountain, GACertificate - Phlebotomy
A Breathe of Fresh Air
Decatur, GASkills
- Detail-oriented
- Dietary knowledge
- Food Safety
- Serving Experience
- Customer service
- Food preparation
- Order accuracy
- Patient interaction
- Time management
Certification
- CPR Certification, 05/01/23, 05/31/25
- X-Ray Certification
- Radiation Health & Safety Certification
- Radiology Certification
- Certified Dental Assistant
- NHA Certified Phlebotomy Technician
Timeline
Room Service Associate
WellStar Kennestone Hospital
07.2025 - Current
Food Service Representative
Northeast Georgia medical center
10.2021 - 06.2025
Pre tech
Quest Diagnostics
07.2016 - 08.2021
Cashier/Server
Stone Mountain Park
01.2016 - 08.2016
High school diploma -
Stephenson High School
Certificate - Phlebotomy
A Breathe of Fresh Air