Kaniya Willis
Jonesboro
Summary
Dedicated Customer Service and Quality Control professional providing skills to prioritize and multi-task in fast-paced working environments, as well as remote. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated issues via email, chat, and phone for customer support and/or inventory management while maintaining customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shipping And Receiving Clerk
Boeing (GXO Staffmark)
01.2023 - 12.2024
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Maintained accurate records of all goods received and distributed in the warehouse
- Prepared invoices for customers, ensuring accuracy prior to shipment
- Processed outbound shipments, including packing and labeling products for delivery
- Coordinated with vendors on shipping schedules and backorders
- Performed regular cycle counts to maintain accurate inventory records
Assembler
Material in Motion
10.2020 - 11.2023
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions
- Inspect finished products for defects and conformance to customer requirements
- Follow established assembly methods and procedures to ensure product quality standards are met
- Identify problems that may affect product quality and take corrective action when required
- Assist in training new employees on proper safety procedures while operating machinery
Customer Service Chat Associate
Instacart
03.2018 - 08.2020
- Collects insights and provides feedback to leadership team and business partners to facilitate continuous improvement in operational effectiveness and the customer experience
- Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds
- Follow proper procedures in order to obtain customer satisfaction
- Maintain a CSAT of95% for customer satisfaction
- Respond to a high volume of customers inquires via email, chat, and phone
Education
Associate of Science - Health Science (Continuing Education in Nursing)
Georgia State University
Atlanta, GA05.2020
High School Diploma - undefined
Fayette County High School
Fayetteville, GA05.2018
Skills
- Critical thinking
- Problem solving
- Strong work ethic
- Ability to multitask
- Teamwork
- Team-oriented
- Proficiency with Microsoft Word
- Proficiency with PowerPoint
- Proficiency with Excel
- Proficiency with Outlook
- Excellent written communication skills
- Excellent verbal communication skills
- Inventory Management
- Inspection and Quality Control
- Attention to Detail
- Interpersonal Skills
- Inventory Software
- Warehouse Software Systems
Timeline
Shipping And Receiving Clerk
Boeing (GXO Staffmark)
01.2023 - 12.2024
Assembler
Material in Motion
10.2020 - 11.2023
Customer Service Chat Associate
Instacart
03.2018 - 08.2020
Associate of Science - Health Science (Continuing Education in Nursing)
Georgia State University
High School Diploma - undefined
Fayette County High School
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