Summary
Overview
Work History
Education
Skills
Timeline
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Kaniya Willis

Jonesboro

Summary

Dedicated and solutions-oriented customer service and quality control professional with over 8 years of experience delivering exceptional service in fast-paced and remote environments. Proven ability to manage high-volume inquiries while efficiently resolving issues, all while maintaining a positive attitude under pressure. Committed to continuous improvement and excellence in service delivery, contributing to overall organizational success.

Overview

7
7
years of professional experience

Work History

Assembler

SIMS Recycling
03.2024 - 06.2025
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Collaborated effectively with team members to meet production targets consistently.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Completed durable assemblies and subassemblies with hand and power tools.

Shipping And Receiving Clerk

Boeing (GXO Staffmark)
09.2022 - 12.2023
  • Prepared invoices for customers
  • Coordinated with vendors on shipping schedules and backorders
  • Performed regular cycle counts to maintain accurate inventory records
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Assembler

Material in Motion
10.2020 - 06.2022
  • Read and interpret blueprints
  • Inspect finished products for defects and conformance to customer requirements
  • Follow established assembly methods and procedures to ensure product quality standards are met
  • Assist in training new employees on proper safety procedures while operating machinery
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Customer Service Remote Associate

Instacart
07.2018 - 08.2020
  • Provided actionable feedback to leadership, improving operational effectiveness by 15%
  • Successfully worked in an environment, demonstrating strong self-motivation and time management skills
  • Maintain a CSAT of 95% for customer satisfaction rating while managing 300+ inquiries per week via email, chat, and phone
  • Proactively resolved escalated customer issues, contributing to a 10% reduction in refund requests.

Education

Associate of Science - Health Science

Georgia State University
Atlanta, GA
05.2020

High School Diploma - undefined

Fayette County High School
Fayetteville, GA
05.2018

Skills

  • Expert communication skills
  • Zoom, Slack, and Microsoft
  • Data entry
  • Adaptability
  • Ability to multitask
  • Time management
  • Attention to details
  • Workplace safety
  • Manufacturing
  • Product assembly
  • Logistics

Timeline

Assembler

SIMS Recycling
03.2024 - 06.2025

Shipping And Receiving Clerk

Boeing (GXO Staffmark)
09.2022 - 12.2023

Assembler

Material in Motion
10.2020 - 06.2022

Customer Service Remote Associate

Instacart
07.2018 - 08.2020

High School Diploma - undefined

Fayette County High School

Associate of Science - Health Science

Georgia State University

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Kaniya Willis