Kaniyah Colbert
Lithonia
Summary
Professional in member services with strong background in customer relations and issue resolution. Known for fostering team collaboration and consistently achieving results. Skilled in conflict management, communication, and adapting to evolving needs. Reliable and goal-oriented with focus on delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Member Services
Planet Fitness
01.2025 - Current
- Provide exceptional customer service by greeting members, answering inquiries, and resolving concerns in a timely and professional manner
- Manage daily front desk operations, including check-ins, membership sign-ups, cancellations, and account updates
- Ensure cleanliness and safety of the front lobby and equipment areas through routine sanitizing and light housekeeping
Student Worker
Augusta University, Office of Enrollment & Student Affairs
08.2022 - 12.2022
- Served as a point of contact for students and visitors via phone, email, and in-person, offering guidance on enrollment processes, campus resources, and student services with professionalism.
Camp Counselor
Tucker Recreation Center
05.2021 - 09.2022
- Supervised over 100 campers from ages 5 – 12 years old
- Provided a healthy, safe, and camp environment
- Provided the campers with fun and educational activities daily
Sales Associate
Honey Baked Ham
11.2019 - 08.2020
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock assessments and replenishment.
- Operated point-of-sale systems efficiently, ensuring swift transaction processing.
- Collaborated with team members to meet sales targets and improve service delivery.
Education
Bachelor of Arts - Communication
Augusta University
Augusta, GA12.2024
Skills
- Customer Service & Conflict Resolution
- Front Desk & Administrative Support
- POS system operations
- Retail sales
INTERNSHIP EXPERIENCE
- Office of Faculty Success
- Inclusive Excellence Intern
- August 2022 to December 2022
- Found key research articles that would be of interest to faculty related to inclusive excellence, that provided actionable recommendations strengthening diversity and inclusion initiatives, that were used to create brochures, workshops, email newsletter content, and social media posts
- Created prescheduled Twitter posts for MCG OFA&S account
- Collaborated with an interdisciplinary team to discuss current policies and procedures, identifying ways to improve workplace inclusivity and promote equitable practices.
STUDENT LEADERSHIP
- Student Government Association
- Senator, Ambassador
- April 2022 – December 2024
- Chair of Communications Committee
- August 2023 - May 2024
- Spearheaded comprehensive creative communication strategies to promote and increase awareness of SGA events, budget, and legislation
- Led bi-weekly meetings for committee of 14 senators collaborating effectively towards goals
- Elevated organizational visibility through effective management of social media platforms and disseminated impactful content resulting in increased awareness and participation in SGA events
- Established and maintained positive relationships with diverse stakeholders, fostering a sense of community engagement.
- Member of Academic Affairs Committee
- May 2022 – May 2024
- Collaborated with committee peers to assess and address academic challenges at the institution.
- Designed syllabus repository to help students make informed decisions in class selection.
Timeline
Member Services
Planet Fitness
01.2025 - Current
Student Worker
Augusta University, Office of Enrollment & Student Affairs
08.2022 - 12.2022
Camp Counselor
Tucker Recreation Center
05.2021 - 09.2022
Sales Associate
Honey Baked Ham
11.2019 - 08.2020
Bachelor of Arts - Communication
Augusta University
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