Kaprise Jones
Atlanta
Summary
Professional with solid experience in game operations. Skilled in managing live events, overseeing game logistics, and ensuring seamless execution. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Effective communicator with project management skills, problem-solving abilities, and customer service expertise.
Overview
8
8
years of professional experience
Work History
Game Operations Associate/Performance Dancer
WNBA Phoenix Mercury
03.2022 - Current
- Coordinated in-arena entertainment, promotions, and game-day logistics to ensure seamless execution of WNBA games and fan experiences.
- Assisted with managing game scripts, timing, and cues for entertainment teams, mascots, and performers.
- Ensured compliance with WNBA guidelines, arena safety protocols, and organizational standards for fan engagement.
- Performed high-energy dance routines during WNBA games, timeouts, and special events to enhance fan engagement and game-day entertainment.
- Collaborated with choreographers and teammates to execute synchronized routines with precision and showmanship.
Brand Ambassador
A+ Staffing
05.2017 - Current
- Communicate product value, quality and style to educate customers and drive sales.
- Set up and breakdown promotional booths and tents, engage with customers, and assist team lead to ensure program success.
- Capture professional, quality photographs for use on social media channels for promotional campaigns.
Auto Purchase Program Verification Specialist
OneMain Financial
11.2021 - 06.2025
- Validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness.
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations.
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process.
- Identify, investigate and/or escalate potential fraud risks.
Hotel Concierge, Talking Stick Resort
Talking Stick Resort
05.2019 - 10.2021
- Improved overall team performance through constructive feedback during regular staff meetings, fostering a culture of continuous improvement within the department.
- Worked closely with the security team in addressing any concerns or issues that arose, ensuring a safe and secure environment for all hotel guests.
- Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
- Enhanced guest satisfaction by promptly addressing inquiries, providing personalized recommendations for dining and entertainment options.
Education
Bachelor of Science - Business Management
Arizona State University
Phoenix, AZ08.2025
Skills
- Leadership Training
- Critical Thinking
- Software Troubleshooting
- Multitasking
- Conflict Resolution
- Time Management
- Problem Solving
- Customer Service Driven
- Data Analysis
- Risk Assessment
Timeline
Game Operations Associate/Performance Dancer
WNBA Phoenix Mercury
03.2022 - Current
Auto Purchase Program Verification Specialist
OneMain Financial
11.2021 - 06.2025
Hotel Concierge, Talking Stick Resort
Talking Stick Resort
05.2019 - 10.2021
Brand Ambassador
A+ Staffing
05.2017 - Current
Bachelor of Science - Business Management
Arizona State University
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