Strong work ethic and exceptional customer service skills. Recognized for enhancing guest engagement and swiftly resolving complaints, contributing to a positive dining experience. Proficient in cash handling and fostering team collaboration to ensure operational efficiency.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
Five Boroughs Pizza Tavern
05.2024 - 07.2025
Executed opening and closing duties to prepare dining area for seamless service transitions.
Maintained clean, orderly dining area to enhance guest experience.
Delivered attentive service during peak hours while preserving detail and rapport.
Bussed and reset tables to ensure cleanliness in dining and work areas.
Assisted in training new hires on restaurant standards and best practices.
Resolved customer complaints swiftly to uphold positive establishment reputation.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Implemented effective communication strategies between front-of-house and back-of-house for operational efficiency.
Server
Waffle House
01.2021 - 05.2024
Managed multiple tables simultaneously while maintaining high service quality.
Served food and beverages promptly, focusing on customer needs.
Utilized POS system for order placement, bill management, and complimentary items.
Collaborated with team members during peak hours to ensure efficient workflow.
Cultivated strong relationships with regular customers to enhance loyalty.
Addressed customer complaints professionally, ensuring swift resolutions.
Increased customer satisfaction by providing personalized service and attentive care.