Kara Pilcher
Gainesville
Summary
I have a passion for helping others see that recovery is real and possible. Today, I am part of the solution not the problem.
Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake/Resource Coordinator
The Connection Forsyth
07.2023 - 11.2024
- Provided peer support and guidance to individuals, fostering a supportive and understanding environment.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Appraisal Coordinator
Market Valuation Services
08.2020 - 04.2022
- Collaborated with team members to identify areas for improvement within the appraisal process, leading to streamlined workflows and increased productivity.
- Improved overall efficiency by maintaining organized records of active projects, completed appraisals, and relevant documentation.
- Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
- Balanced competing demands from clients, appraisers, and internal stakeholders while maintaining exceptional organizational skills leading to successful completion of all assigned tasks.
Customer Service Representative
Liberty Mutual Insurance
01.2014 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
No Degree - Customer Service & Computer Technology
Middle Georgia Technical College
Warner Robins, GA07-2011
High School Diploma -
North Texas Christian Academy
Fort Worth, TX05-2006
Skills
- Customer service
- Communication
- Problem-Solving
- Resource allocation
- Adaptability
- Leadership
- Time Management
- Team collaboration
Languages
English (A1)
Certification
- Certified Peer Specialist- Mental Health
Timeline
Intake/Resource Coordinator
The Connection Forsyth
07.2023 - 11.2024
Appraisal Coordinator
Market Valuation Services
08.2020 - 04.2022
Customer Service Representative
Liberty Mutual Insurance
01.2014 - 03.2016
No Degree - Customer Service & Computer Technology
Middle Georgia Technical College
High School Diploma -
North Texas Christian Academy
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